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126. Has a Collaborative tools requirement not been met?
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127. How will the Collaborative tools team and the group measure complete success of Collaborative tools?
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128. Are customer(s) identified and segmented according to their different needs and requirements?
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129. How do you manage unclear Collaborative tools requirements?
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130. Who are the Collaborative tools improvement team members, including Management Leads and Coaches?
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131. What Collaborative tools services do you require?
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132. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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133. Is the team equipped with available and reliable resources?
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134. What intelligence can you gather?
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135. How can the value of Collaborative tools be defined?
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136. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Collaborative tools Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How long to keep data and how to manage retention costs?
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2. Have you included everything in your Collaborative tools cost models?
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3. Who pays the cost?
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4. When should you bother with diagrams?
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5. How can you manage cost down?
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6. Does management have the right priorities among projects?
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7. What is the total fixed cost?
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8. Do you have an issue in getting priority?
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9. What tests verify requirements?
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10. What drives O&M cost?
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11. What are the costs and benefits?
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12. Was a business case (cost/benefit) developed?
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13. Which measures and indicators matter?
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14. Are you aware of what could cause a problem?
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15. What disadvantage does this cause for the user?
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16. How will you measure your Collaborative tools effectiveness?
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17. What does verifying compliance entail?
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18. Why do you expend time and effort to implement measurement, for whom?
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19. Is there an opportunity to verify requirements?
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20. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Collaborative tools services/products?
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21. How can a Collaborative tools test verify your ideas or assumptions?
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22. What causes extra work or rework?
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23. Which costs should be taken into account?
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24. What is an unallowable cost?
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25. What causes mismanagement?
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26. What causes innovation to fail or succeed in your organization?
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27. How do you verify the authenticity of the data and information used?
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28. Are you taking your company in the direction of better and revenue or cheaper and cost?
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29. Where can you go to verify the info?
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30. How do you verify performance?
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31. Does a Collaborative tools quantification method exist?
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32. What measurements are being captured?
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33. What are you verifying?
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34. What are the Collaborative tools investment costs?
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35. How do you verify your resources?
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36. Do you verify that corrective actions were taken?
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37. How do you verify and validate the Collaborative tools data?
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38. What are the Collaborative tools key cost drivers?
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39. What are the costs of reform?
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40. What are the uncertainties surrounding estimates of impact?
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41. Are the units of measure consistent?
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42. Does the Collaborative tools task fit the client’s priorities?
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