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51. Have specific policy objectives been defined?
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52. What scope to assess?
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53. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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54. Are approval levels defined for contracts and supplements to contracts?
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55. What knowledge or experience is required?
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56. Who defines (or who defined) the rules and roles?
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57. What is the scope?
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58. How do you build the right business case?
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59. Has the Customer Information Control System work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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60. How have you defined all Customer Information Control System requirements first?
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61. What sort of initial information to gather?
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62. How do you hand over Customer Information Control System context?
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63. Has your scope been defined?
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64. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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65. What is the scope of the Customer Information Control System effort?
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66. The political context: who holds power?
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67. What is in scope?
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68. How will variation in the actual durations of each activity be dealt with to ensure that the expected Customer Information Control System results are met?
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69. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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70. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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71. Do you have organizational privacy requirements?
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72. Have all basic functions of Customer Information Control System been defined?
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73. What happens if Customer Information Control System’s scope changes?
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74. Do you have a Customer Information Control System success story or case study ready to tell and share?
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75. Who approved the Customer Information Control System scope?
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76. What are the dynamics of the communication plan?
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77. Are audit criteria, scope, frequency and methods defined?
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78. What are the rough order estimates on cost savings/opportunities that Customer Information Control System brings?
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79. What is the context?
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80. How would you define the culture at your organization, how susceptible is it to Customer Information Control System changes?
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81. What baselines are required to be defined and managed?
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82. Is scope creep really all bad news?
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83. Is the Customer Information Control System scope complete and appropriately sized?
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84. Are task requirements clearly defined?
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85. How was the ‘as is’ process map developed, reviewed, verified and validated?
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86. Are different versions of process maps needed to account for the different types of inputs?
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87. How would you define Customer Information Control System leadership?
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88. How do you think the partners involved in Customer Information Control System would have defined success?
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89. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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90. What key stakeholder process output measure(s) does Customer Information Control System leverage and how?
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91. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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92. Have the customer needs been translated into specific, measurable requirements? How?
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93. When is/was the Customer Information Control System start date?
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94. What are the compelling stakeholder reasons for embarking on Customer Information Control System?
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95. Are all requirements met?
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96. Are the Customer Information Control System requirements complete?
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97. What is in the scope and what is not in scope?
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98. How will the Customer Information Control System team and the group measure complete success of Customer Information Control System?
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99. Are there different segments of customers?
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100. What is out-of-scope initially?
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101. What are the core elements of the Customer Information Control System business case?
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102. What are the requirements for audit information?
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103. What are (control) requirements for Customer Information Control System