5.2 Contract Close-Out: Customer Information Control System262
5.3 Project or Phase Close-Out: Customer Information Control System264
5.4 Lessons Learned: Customer Information Control System266
Index269
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the problem have ethical dimensions?
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2. Which issues are too important to ignore?
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3. What Customer Information Control System problem should be solved?
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4. Who needs budgets?
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5. How are the Customer Information Control System’s objectives aligned to the group’s overall stakeholder strategy?
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6. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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7. What is the Customer Information Control System problem definition? What do you need to resolve?
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8. Consider your own Customer Information Control System project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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9. Will new equipment/products be required to facilitate Customer Information Control System delivery, for example is new software needed?
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10. Will Customer Information Control System deliverables need to be tested and, if so, by whom?
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11. What are your needs in relation to Customer Information Control System skills, labor, equipment, and markets?
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12. Are losses recognized in a timely manner?
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13. What tools and technologies are needed for a custom Customer Information Control System project?
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14. How much are sponsors, customers, partners, stakeholders involved in Customer Information Control System? In other words, what are the risks, if Customer Information Control System does not deliver successfully?
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15. Who else hopes to benefit from it?
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16. What is the smallest subset of the problem you can usefully solve?
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17. What are the expected benefits of Customer Information Control System to the stakeholder?
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18. What else needs to be measured?
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19. Do you have/need 24-hour access to key personnel?
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20. Are there recognized Customer Information Control System problems?
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21. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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22. Which information does the Customer Information Control System business case need to include?
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23. Who defines the rules in relation to any given issue?
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24. What needs to be done?
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25. How many trainings, in total, are needed?
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26. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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27. What is the recognized need?
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28. Where do you need to exercise leadership?
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29. What are the stakeholder objectives to be achieved with Customer Information Control System?
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30. Are there any revenue recognition issues?
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31. What resources or support might you need?
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32. Are there Customer Information Control System problems defined?
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33. Do you need different information or graphics?
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34. Will a response program recognize when a crisis occurs and provide some level of response?
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35. Is the need for organizational change recognized?
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36. What are the clients issues and concerns?
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37. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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38. Does Customer Information Control System create potential expectations in other areas that need to be recognized and considered?
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39. How do you take a forward-looking perspective in identifying Customer Information Control System research related to market response and models?
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40. Are there any specific expectations or concerns about the Customer Information Control System team, Customer Information Control System itself?
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41. What would happen if Customer Information Control System weren’t done?
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42. What activities does the governance board need to consider?
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43. What vendors make products that address the Customer Information Control System needs?
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44. Who are your key stakeholders who need to sign off?
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45. Do you recognize Customer Information Control System achievements?
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46. What are the timeframes required to resolve each of the issues/problems?
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47. Is the quality assurance