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117. How will variation in the actual durations of each activity be dealt with to ensure that the expected Client relationship management results are met?
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118. Do you have a Client relationship management success story or case study ready to tell and share?
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119. What system do you use for gathering Client relationship management information?
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120. Has the Client relationship management work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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121. What intelligence can you gather?
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122. Do you have organizational privacy requirements?
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123. Are there any constraints known that bear on the ability to perform Client relationship management work? How is the team addressing them?
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124. Has a team charter been developed and communicated?
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125. Who approved the Client relationship management scope?
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126. Is there any additional Client relationship management definition of success?
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127. Are accountability and ownership for Client relationship management clearly defined?
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128. Has a high-level ‘as is’ process map been completed, verified and validated?
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129. Does the scope remain the same?
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130. What is in scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the Client relationship management investment costs?
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2. What are your operating costs?
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3. What are the costs and benefits?
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4. Was a life-cycle cost analysis performed?
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5. What are the Client relationship management key cost drivers?
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6. What is your Client relationship management quality cost segregation study?
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7. What is the total cost related to deploying Client relationship management, including any consulting or professional services?
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8. What harm might be caused?
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9. What measurements are possible, practicable and meaningful?
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10. What are you verifying?
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11. What are your customers expectations and measures?
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12. Is there an opportunity to verify requirements?
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13. What would be a real cause for concern?
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14. How do you measure variability?
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15. Do you have any cost Client relationship management limitation requirements?
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16. What are your key Client relationship management organizational performance measures, including key short and longer-term financial measures?
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17. Why do you expend time and effort to implement measurement, for whom?
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18. Are there measurements based on task performance?
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19. How do you quantify and qualify impacts?
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20. What are the key performance measurements?
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21. How can you measure the performance?
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22. How do you verify and validate the Client relationship management data?
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23. How do you aggregate measures across priorities?
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24. Does a Client relationship management quantification method exist?
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25. What do people want to verify?
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26. How long to keep data and how to manage retention costs?
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27. What are the costs?
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28. What are your primary costs, revenues, assets?
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29. Are there competing Client relationship management priorities?
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30. What are the estimated costs of proposed changes?
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31. What are the strategic priorities for this year?
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32. What disadvantage does this cause for the user?
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33. How will effects be measured?
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34. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
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35. Will Client relationship management have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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36. What is your decision requirements diagram?
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37. Is the