Client Relationship Management A Complete Guide - 2020 Edition. Gerardus Blokdyk

How much does it cost?

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      101. Is a follow-up focused external Client relationship management review required?

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      102. What is the total fixed cost?

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      103. What methods are feasible and acceptable to estimate the impact of reforms?

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      104. How are costs allocated?

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      105. What is the impact on current and future IT costs?

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      106. What causes investor action?

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      107. What do you measure and why?

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      108. Does the Client relationship management task fit the client’s priorities?

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      109. How frequently do you track Client relationship management measures?

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      110. What would it cost to replace your technology?

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      111. How do your measurements capture actionable Client relationship management information for use in exceeding your customers expectations and securing your customers engagement?

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      112. Does management have the right priorities among projects?

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      113. Do you have a flow diagram of what happens?

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      114. How do you verify your resources?

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      115. How do you verify Client relationship management completeness and accuracy?

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      116. Should total contribution to your organization impact compensation?

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      117. Was a business case (cost/benefit) developed?

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      118. How will you measure success?

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      119. What is an unallowable cost?

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      120. Are missed Client relationship management opportunities costing your organization money?

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      121. How can you reduce costs?

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      122. How will costs be allocated?

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      123. What kind of analytics data will be gathered?

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      124. What does your operating model cost?

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      125. What is the Client relationship management business impact?

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      126. How do you prevent mis-estimating cost?

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      127. Are you taking your company in the direction of better and revenue or cheaper and cost?

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      128. How can you measure Client relationship management in a systematic way?

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      129. Are Client relationship management vulnerabilities categorized and prioritized?

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      130. Are the measurements objective?

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      131. Are actual costs in line with budgeted costs?

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      132. Where is it measured?

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      133. Do you verify that corrective actions were taken?

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      134. What are the current costs of the Client relationship management process?

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      135. What are the uncertainties surrounding estimates of impact?

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      136. What does a Test Case verify?

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      137. What does verifying compliance entail?

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      138. How do you measure lifecycle phases?

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      139. Which measures and indicators matter?

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      140. Which Client relationship management impacts are significant?

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      Add up total points for this section: _____ = Total points for this section

      Divided by: ______ (number of statements answered) = ______ Average score for this section

      Transfer your score to the Client relationship management Index at the beginning of the Self-Assessment.

      CRITERION #4: ANALYZE:

      INTENT: Analyze causes, assumptions and hypotheses.