CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you know what you need to know about Client relationship management?
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2. Why the need?
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3. What training and capacity building actions are needed to implement proposed reforms?
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4. As a sponsor, customer or management, how important is it to meet goals, objectives?
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5. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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6. Will new equipment/products be required to facilitate Client relationship management delivery, for example is new software needed?
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7. Which needs are not included or involved?
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8. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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9. Whom do you really need or want to serve?
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10. How do you identify subcontractor relationships?
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11. Do you need different information or graphics?
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12. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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13. When a Client relationship management manager recognizes a problem, what options are available?
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14. Did you miss any major Client relationship management issues?
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15. What vendors make products that address the Client relationship management needs?
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16. Why is this needed?
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17. Who should resolve the Client relationship management issues?
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18. What is the problem and/or vulnerability?
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19. What Client relationship management events should you attend?
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20. Consider your own Client relationship management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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21. Is the quality assurance team identified?
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22. What extra resources will you need?
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23. Does your organization need more Client relationship management education?
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24. Will a response program recognize when a crisis occurs and provide some level of response?
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25. Is the customers needs, the larger versus smaller, identical?
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26. What would happen if Client relationship management weren’t done?
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27. What situation(s) led to this Client relationship management Self Assessment?
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28. What are the clients issues and concerns?
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29. What tools and technologies are needed for a custom Client relationship management project?
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30. What needs to stay?
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31. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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32. Would you recognize a threat from the inside?
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33. How are training requirements identified?
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34. What do you need to start doing?
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35. Will it solve real problems?
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36. Are there Client relationship management problems defined?
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37. Will Client relationship management deliverables need to be tested and, if so, by whom?
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38. What are your needs in relation to Client relationship management skills, labor, equipment, and markets?
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39. Are there recognized Client relationship management problems?
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40. What is the Client relationship management problem definition? What do you need to resolve?
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41. What are the stakeholder objectives to be achieved with Client relationship management?
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42. What else needs to be measured?
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43. To what extent does each concerned units management team recognize Client relationship management as an effective investment?
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44. Can management personnel recognize the monetary benefit of Client relationship management?
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45. What does Client relationship management success mean to the stakeholders?
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46. Are controls defined to recognize and contain problems?
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47. Is it needed?
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48. Who are your key stakeholders who need to sign off?
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49. How do you recognize an Client relationship management objection?
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50. Who needs what information?
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51. Who else hopes to benefit from it?
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52. How many trainings, in total, are needed?
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53.