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68. How does the Self service store manager ensure against scope creep?
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69. What is in scope?
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70. Is the team equipped with available and reliable resources?
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71. What was the context?
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72. When are meeting minutes sent out? Who is on the distribution list?
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73. Does the team have regular meetings?
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74. Are all requirements met?
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75. If substitutes have been appointed, have they been briefed on the Self service store goals and received regular communications as to the progress to date?
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76. What is the definition of Self service store excellence?
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77. Has a project plan, Gantt chart, or similar been developed/completed?
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78. What would be the goal or target for a Self service store’s improvement team?
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79. Has your scope been defined?
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80. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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81. What are the core elements of the Self service store business case?
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82. Has a high-level ‘as is’ process map been completed, verified and validated?
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83. Is there any additional Self service store definition of success?
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84. How would you define Self service store leadership?
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85. Is the work to date meeting requirements?
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86. How can the value of Self service store be defined?
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87. What gets examined?
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88. What are the dynamics of the communication plan?
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89. Are customer(s) identified and segmented according to their different needs and requirements?
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90. Does the scope remain the same?
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91. What are the rough order estimates on cost savings/opportunities that Self service store brings?
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92. Has/have the customer(s) been identified?
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93. What are the Self service store tasks and definitions?
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94. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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95. What are the Self service store use cases?
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96. Has everyone on the team, including the team leaders, been properly trained?
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97. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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98. What scope to assess?
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99. Are the Self service store requirements complete?
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100. How do you gather requirements?
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101. What are the requirements for audit information?
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102. Have all of the relationships been defined properly?
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103. What information do you gather?
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104. Do you all define Self service store in the same way?
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105. Is special Self service store user knowledge required?
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106. What constraints exist that might impact the team?
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107. Are the Self service store requirements testable?
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108. Have all basic functions of Self service store been defined?
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109. Is there a Self service store management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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110. How do you catch Self service store definition inconsistencies?
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111. Is there a critical path to deliver Self service store results?
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112. What intelligence can you gather?
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113. What is the scope of the Self service store effort?
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114. Will a Self service store production readiness review be required?
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115. How would you define the culture at your organization, how susceptible is it to Self service store changes?
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116. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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117. Are required metrics defined, what are they?
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118. What is the scope of the Self service store work?
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119. Is the Self service store scope complete and appropriately sized?
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120. Are there any constraints known that bear on the ability to perform Self service store work? How is the team addressing them?
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121. When is/was the Self service store start date?
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122. How have you defined all Self service store requirements first?
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123. Where can you gather more information?
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