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62. How are the Self service store’s objectives aligned to the group’s overall stakeholder strategy?
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63. How are training requirements identified?
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64. What is the Self service store problem definition? What do you need to resolve?
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65. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
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66. What training and capacity building actions are needed to implement proposed reforms?
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67. Is it needed?
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68. What prevents you from making the changes you know will make you a more effective Self service store leader?
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69. How do you take a forward-looking perspective in identifying Self service store research related to market response and models?
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70. What are the stakeholder objectives to be achieved with Self service store?
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71. Have you identified your Self service store key performance indicators?
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72. What is the recognized need?
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73. To what extent would your organization benefit from being recognized as a award recipient?
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74. Where do you need to exercise leadership?
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75. Are employees recognized for desired behaviors?
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76. Which needs are not included or involved?
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77. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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78. What activities does the governance board need to consider?
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79. How do you identify the kinds of information that you will need?
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80. What is the problem and/or vulnerability?
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81. How much are sponsors, customers, partners, stakeholders involved in Self service store? In other words, what are the risks, if Self service store does not deliver successfully?
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82. What is the smallest subset of the problem you can usefully solve?
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83. Is the quality assurance team identified?
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84. Consider your own Self service store project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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85. How does it fit into your organizational needs and tasks?
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86. What needs to stay?
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87. Whom do you really need or want to serve?
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88. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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89. Which issues are too important to ignore?
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90. What Self service store coordination do you need?
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91. How many trainings, in total, are needed?
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92. Who else hopes to benefit from it?
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93. Are there any specific expectations or concerns about the Self service store team, Self service store itself?
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94. Is the need for organizational change recognized?
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95. Does your organization need more Self service store education?
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96. Are losses recognized in a timely manner?
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97. What is the extent or complexity of the Self service store problem?
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98. Are there regulatory / compliance issues?
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99. What needs to be done?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Self service store Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What scope do you want your strategy to cover?
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2. Are task requirements clearly defined?
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3. Will team members perform Self service store work when assigned and in a timely fashion?
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4. What are (control) requirements for Self service store Information?
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5. Are roles and responsibilities formally defined?
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6. How do you gather the stories?
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7. What is a worst-case scenario for losses?
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8. How and when will the baselines be defined?
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9. Are different versions of process maps needed to account for the different types of inputs?
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10. Will team members regularly document their Self service store work?
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11. Who defines (or who defined) the rules and roles?
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12. How do you think the partners involved in Self service store would have defined