115. What is out of scope?
<--- Score
116. Who approved the Service Assurance Agent scope?
<--- Score
117. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
118. What constraints exist that might impact the team?
<--- Score
119. Is scope creep really all bad news?
<--- Score
120. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
121. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
122. How have you defined all Service Assurance Agent requirements first?
<--- Score
123. Who is gathering information?
<--- Score
124. Are all requirements met?
<--- Score
125. How do you gather requirements?
<--- Score
126. What is in the scope and what is not in scope?
<--- Score
127. Scope of sensitive information?
<--- Score
128. How does the Service Assurance Agent manager ensure against scope creep?
<--- Score
129. Is the Service Assurance Agent scope complete and appropriately sized?
<--- Score
130. What defines best in class?
<--- Score
131. How often are the team meetings?
<--- Score
132. Has a team charter been developed and communicated?
<--- Score
133. What are (control) requirements for Service Assurance Agent Information?
<--- Score
134. What knowledge or experience is required?
<--- Score
135. Has a Service Assurance Agent requirement not been met?
<--- Score
136. Is there a clear Service Assurance Agent case definition?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Service Assurance Agent Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What drives O&M cost?
<--- Score
2. What can be used to verify compliance?
<--- Score
3. How will your organization measure success?
<--- Score
4. How can you measure the performance?
<--- Score
5. Which measures and indicators matter?
<--- Score
6. How sensitive must the Service Assurance Agent strategy be to cost?
<--- Score
7. Do the benefits outweigh the costs?
<--- Score
8. How do you measure efficient delivery of Service Assurance Agent services?
<--- Score
9. Where can you go to verify the info?
<--- Score
10. How will success or failure be measured?
<--- Score
11. What are your key Service Assurance Agent organizational performance measures, including key short and longer-term financial measures?
<--- Score
12. Why do the measurements/indicators matter?
<--- Score
13. How do you verify and validate the Service Assurance Agent data?
<--- Score
14. How will measures be used to manage and adapt?
<--- Score
15. Have you included everything in your Service Assurance Agent cost models?
<--- Score
16. What is your Service Assurance Agent quality cost segregation study?
<--- Score
17. What is the cost of rework?
<--- Score
18. Are missed Service Assurance Agent opportunities costing your organization money?
<--- Score
19. What are you verifying?
<--- Score
20. Where is it measured?
<--- Score
21. How long to keep data and how to manage retention costs?
<--- Score
22. Why do you expend time and effort to implement measurement, for whom?
<--- Score
23. What is the root cause(s) of the problem?
<--- Score
24. How do you verify your resources?
<--- Score
25. How is the value delivered by Service Assurance Agent being measured?
<--- Score
26. What does verifying compliance entail?
<--- Score
27. What are the Service Assurance Agent key cost drivers?
<--- Score
28. Do you have an issue in getting priority?
<--- Score
29. Who is involved in verifying compliance?
<--- Score
30. How do you measure success?
<--- Score
31. Does a Service Assurance Agent quantification method exist?
<--- Score
32. Are the measurements objective?
<--- Score
33. How will you measure