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7. How do you build the right business case?
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8. Is special Service Assurance Agent user knowledge required?
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9. How and when will the baselines be defined?
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10. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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11. What happens if Service Assurance Agent’s scope changes?
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12. How do you keep key subject matter experts in the loop?
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13. What are the dynamics of the communication plan?
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14. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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15. What is the scope of the Service Assurance Agent work?
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16. What is the context?
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17. What sources do you use to gather information for a Service Assurance Agent study?
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18. How do you manage changes in Service Assurance Agent requirements?
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19. What scope to assess?
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20. When is/was the Service Assurance Agent start date?
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21. How do you gather the stories?
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22. How will the Service Assurance Agent team and the group measure complete success of Service Assurance Agent?
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23. Who is gathering Service Assurance Agent information?
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24. Is the team equipped with available and reliable resources?
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25. Do you all define Service Assurance Agent in the same way?
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26. What is the definition of success?
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27. Is Service Assurance Agent currently on schedule according to the plan?
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28. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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29. How do you hand over Service Assurance Agent context?
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30. What information should you gather?
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31. Have specific policy objectives been defined?
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32. What are the Service Assurance Agent use cases?
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33. Have all basic functions of Service Assurance Agent been defined?
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34. What gets examined?
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35. Are the Service Assurance Agent requirements complete?
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36. Are audit criteria, scope, frequency and methods defined?
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37. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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38. Will team members regularly document their Service Assurance Agent work?
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39. Are resources adequate for the scope?
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40. What are the compelling stakeholder reasons for embarking on Service Assurance Agent?
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41. How can the value of Service Assurance Agent be defined?
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42. What are the core elements of the Service Assurance Agent business case?
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43. What customer feedback methods were used to solicit their input?
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44. Has the Service Assurance Agent work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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45. What is out-of-scope initially?
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46. Is it clearly defined in and to your organization what you do?
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47. Are there different segments of customers?
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48. How will variation in the actual durations of each activity be dealt with to ensure that the expected Service Assurance Agent results are met?
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49. Are task requirements clearly defined?
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50. Are accountability and ownership for Service Assurance Agent clearly defined?
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51. Has everyone on the team, including the team leaders, been properly trained?
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52. Is full participation by members in regularly held team meetings guaranteed?
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53. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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54. If substitutes have been appointed, have they been briefed on the Service Assurance Agent goals and received regular communications as to the progress to date?
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55. What Service Assurance Agent services do you require?
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56. What are the record-keeping requirements of Service Assurance Agent activities?
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57. How would you define the culture at your organization, how susceptible is it to Service Assurance Agent changes?
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58. Is Service Assurance Agent required?
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59. What would be the goal or target for a Service Assurance Agent’s improvement team?
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60. How is the team tracking