<--- Score
61. Is there a Service Assurance Agent management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
62. What critical content must be communicated – who, what, when, where, and how?
<--- Score
63. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
64. How do you catch Service Assurance Agent definition inconsistencies?
<--- Score
65. What Service Assurance Agent requirements should be gathered?
<--- Score
66. Who are the Service Assurance Agent improvement team members, including Management Leads and Coaches?
<--- Score
67. Has/have the customer(s) been identified?
<--- Score
68. Is there a critical path to deliver Service Assurance Agent results?
<--- Score
69. What is the scope of Service Assurance Agent?
<--- Score
70. Is Service Assurance Agent linked to key stakeholder goals and objectives?
<--- Score
71. Who defines (or who defined) the rules and roles?
<--- Score
72. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
<--- Score
73. Is the Service Assurance Agent scope manageable?
<--- Score
74. Are roles and responsibilities formally defined?
<--- Score
75. Why are you doing Service Assurance Agent and what is the scope?
<--- Score
76. What is the worst case scenario?
<--- Score
77. Are different versions of process maps needed to account for the different types of inputs?
<--- Score
78. What information do you gather?
<--- Score
79. Is there any additional Service Assurance Agent definition of success?
<--- Score
80. Will team members perform Service Assurance Agent work when assigned and in a timely fashion?
<--- Score
81. Have all of the relationships been defined properly?
<--- Score
82. Are the Service Assurance Agent requirements testable?
<--- Score
83. How would you define Service Assurance Agent leadership?
<--- Score
84. The political context: who holds power?
<--- Score
85. What are the requirements for audit information?
<--- Score
86. What are the rough order estimates on cost savings/opportunities that Service Assurance Agent brings?
<--- Score
87. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
88. Where can you gather more information?
<--- Score
89. When is the estimated completion date?
<--- Score
90. Is the work to date meeting requirements?
<--- Score
91. What is the scope of the Service Assurance Agent effort?
<--- Score
92. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
93. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
94. Will a Service Assurance Agent production readiness review be required?
<--- Score
95. What baselines are required to be defined and managed?
<--- Score
96. Has the direction changed at all during the course of Service Assurance Agent? If so, when did it change and why?
<--- Score
97. Is the scope of Service Assurance Agent defined?
<--- Score
98. What scope do you want your strategy to cover?
<--- Score
99. What is the definition of Service Assurance Agent excellence?
<--- Score
100. Are there any constraints known that bear on the ability to perform Service Assurance Agent work? How is the team addressing them?
<--- Score
101. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
<--- Score
102. What are the tasks and definitions?
<--- Score
103. How do you manage unclear Service Assurance Agent requirements?
<--- Score
104. What is a worst-case scenario for losses?
<--- Score
105. Are customer(s) identified and segmented according to their different needs and requirements?
<--- Score
106. When are meeting minutes sent out? Who is on the distribution list?
<--- Score
107. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
<--- Score
108. What intelligence can you gather?
<--- Score
109. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
110. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
<--- Score
111. What are the Service Assurance Agent tasks and definitions?
<--- Score
112. What key stakeholder process output measure(s) does Service Assurance Agent leverage and how?
<--- Score
113. Does the team have regular meetings?
<--- Score
114. How do you manage scope?
<---