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58. Which information does the Service networking business case need to include?
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59. Which issues are too important to ignore?
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60. What is the recognized need?
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61. What tools and technologies are needed for a custom Service networking project?
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62. How do you assess your Service networking workforce capability and capacity needs, including skills, competencies, and staffing levels?
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63. How can auditing be a preventative security measure?
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64. What information do users need?
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65. What training and capacity building actions are needed to implement proposed reforms?
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66. How do you identify the kinds of information that you will need?
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67. Are problem definition and motivation clearly presented?
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68. What do you need to start doing?
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69. How are you going to measure success?
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70. What needs to stay?
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71. Do you know what you need to know about Service networking?
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72. Who needs to know?
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73. What are the stakeholder objectives to be achieved with Service networking?
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74. Where is training needed?
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75. What is the extent or complexity of the Service networking problem?
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76. Are you dealing with any of the same issues today as yesterday? What can you do about this?
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77. Is the need for organizational change recognized?
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78. What are the clients issues and concerns?
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79. How do you recognize an objection?
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80. What do employees need in the short term?
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81. What is the Service networking problem definition? What do you need to resolve?
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82. How are the Service networking’s objectives aligned to the group’s overall stakeholder strategy?
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83. Are employees recognized for desired behaviors?
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84. What extra resources will you need?
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85. Who else hopes to benefit from it?
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86. Are there Service networking problems defined?
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87. Consider your own Service networking project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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88. Who needs budgets?
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89. How are training requirements identified?
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90. When a Service networking manager recognizes a problem, what options are available?
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91. What creative shifts do you need to take?
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92. Will Service networking deliverables need to be tested and, if so, by whom?
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93. What does Service networking success mean to the stakeholders?
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94. Are there any specific expectations or concerns about the Service networking team, Service networking itself?
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95. What else needs to be measured?
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96. How many trainings, in total, are needed?
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97. What are the expected benefits of Service networking to the stakeholder?
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98. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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99. Are controls defined to recognize and contain problems?
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100. Do you have/need 24-hour access to key personnel?
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101. Will it solve real problems?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Service networking Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do you have organizational privacy requirements?
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2. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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3. Are roles and responsibilities formally defined?
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4. Has your scope been defined?
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5. How will the Service networking team and the group measure complete success of Service networking?
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6. Do you have a Service networking success story or case study ready to tell and share?
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7. How do you catch Service networking definition inconsistencies?
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8. How do you manage changes in Service