<--- Score
115. How and when will the baselines be defined?
<--- Score
116. What happens if Health Service Management’s scope changes?
<--- Score
117. Is there a Health Service Management management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
118. What scope to assess?
<--- Score
119. Scope of sensitive information?
<--- Score
120. How do you manage scope?
<--- Score
121. What are the compelling stakeholder reasons for embarking on Health Service Management?
<--- Score
122. What is the scope of the Health Service Management work?
<--- Score
123. Have all of the relationships been defined properly?
<--- Score
124. Are roles and responsibilities formally defined?
<--- Score
125. What is the scope of the Health Service Management effort?
<--- Score
126. If substitutes have been appointed, have they been briefed on the Health Service Management goals and received regular communications as to the progress to date?
<--- Score
127. Has everyone on the team, including the team leaders, been properly trained?
<--- Score
128. How do you keep key subject matter experts in the loop?
<--- Score
129. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
130. What is the definition of Health Service Management excellence?
<--- Score
131. Has a high-level ‘as is’ process map been completed, verified and validated?
<--- Score
132. Are the Health Service Management requirements testable?
<--- Score
133. How did the Health Service Management manager receive input to the development of a Health Service Management improvement plan and the estimated completion dates/times of each activity?
<--- Score
134. What is in the scope and what is not in scope?
<--- Score
135. Is the Health Service Management scope complete and appropriately sized?
<--- Score
136. What would be the goal or target for a Health Service Management’s improvement team?
<--- Score
137. Where can you gather more information?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health Service Management Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Do the benefits outweigh the costs?
<--- Score
2. Who should receive measurement reports?
<--- Score
3. What details are required of the Health Service Management cost structure?
<--- Score
4. What causes innovation to fail or succeed in your organization?
<--- Score
5. Which costs should be taken into account?
<--- Score
6. What does your operating model cost?
<--- Score
7. Are there any easy-to-implement alternatives to Health Service Management? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
<--- Score
8. Are there competing Health Service Management priorities?
<--- Score
9. What is the total cost related to deploying Health Service Management, including any consulting or professional services?
<--- Score
10. What causes investor action?
<--- Score
11. What are your customers expectations and measures?
<--- Score
12. Do you have an issue in getting priority?
<--- Score
13. How frequently do you track Health Service Management measures?
<--- Score
14. Are there measurements based on task performance?
<--- Score
15. What are the Health Service Management key cost drivers?
<--- Score
16. How do you measure success?
<--- Score
17. Where can you go to verify the info?
<--- Score
18. What do you measure and why?
<--- Score
19. What disadvantage does this cause for the user?
<--- Score
20. Did you tackle the cause or the symptom?
<--- Score
21. What can be used to verify compliance?
<--- Score
22. What would it cost to replace your technology?
<--- Score
23. What would be a real cause for concern?
<--- Score
24. What are the costs?
<--- Score
25. Is it possible to estimate the impact of unanticipated complexity such as wrong or failed assumptions, feedback, etcetera on proposed reforms?
<--- Score
26. Is the solution cost-effective?
<--- Score
27. What are you verifying?
<--- Score
28. What are the costs of reform?
<---