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4. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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5. Has a team charter been developed and communicated?
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6. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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7. Does the scope remain the same?
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8. Is it clearly defined in and to your organization what you do?
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9. Is the scope of Health Service Management defined?
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10. Is the Health Service Management scope manageable?
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11. What are the Health Service Management tasks and definitions?
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12. How will variation in the actual durations of each activity be dealt with to ensure that the expected Health Service Management results are met?
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13. How are consistent Health Service Management definitions important?
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14. How do you build the right business case?
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15. When are meeting minutes sent out? Who is on the distribution list?
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16. Will team members regularly document their Health Service Management work?
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17. What is the context?
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18. Why are you doing Health Service Management and what is the scope?
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19. Are different versions of process maps needed to account for the different types of inputs?
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20. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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21. Is the work to date meeting requirements?
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22. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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23. How would you define the culture at your organization, how susceptible is it to Health Service Management changes?
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24. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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25. How often are the team meetings?
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26. Who is gathering information?
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27. What are the dynamics of the communication plan?
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28. Are task requirements clearly defined?
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29. How is the team tracking and documenting its work?
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30. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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31. What are the requirements for audit information?
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32. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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33. Are all requirements met?
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34. How can the value of Health Service Management be defined?
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35. How do you gather requirements?
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36. How do you manage changes in Health Service Management requirements?
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37. What are the core elements of the Health Service Management business case?
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38. Is the team equipped with available and reliable resources?
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39. What are the rough order estimates on cost savings/opportunities that Health Service Management brings?
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40. Have all basic functions of Health Service Management been defined?
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41. What is the scope of Health Service Management?
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42. Are there different segments of customers?
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43. Is scope creep really all bad news?
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44. Has a Health Service Management requirement not been met?
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45. Are the Health Service Management requirements complete?
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46. How will the Health Service Management team and the group measure complete success of Health Service Management?
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47. What is out-of-scope initially?
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48. Are resources adequate for the scope?
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49. What Health Service Management services do you require?
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50. Has the direction changed at all during the course of Health Service Management? If so, when did it change and why?
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51. Is there a clear Health Service Management case definition?
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52. Have the customer needs been translated into specific, measurable requirements? How?
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53. Do you have organizational privacy requirements?
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54. What defines best in class?
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55. When is the estimated completion date?
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56. How does the Health Service Management manager ensure against scope creep?
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57. Will a Health Service Management production readiness review be required?
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58. What are the Health Service Management use cases?