55. Looking at each person individually – does every one have the qualities which are needed to work in this group?
<--- Score
56. Consider your own Health Service Management project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
<--- Score
57. How many trainings, in total, are needed?
<--- Score
58. What training and capacity building actions are needed to implement proposed reforms?
<--- Score
59. What is the extent or complexity of the Health Service Management problem?
<--- Score
60. Who defines the rules in relation to any given issue?
<--- Score
61. Where do you need to exercise leadership?
<--- Score
62. What is the smallest subset of the problem you can usefully solve?
<--- Score
63. How do you assess your Health Service Management workforce capability and capacity needs, including skills, competencies, and staffing levels?
<--- Score
64. What should be considered when identifying available resources, constraints, and deadlines?
<--- Score
65. What are the timeframes required to resolve each of the issues/problems?
<--- Score
66. Are employees recognized or rewarded for performance that demonstrates the highest levels of integrity?
<--- Score
67. Did you miss any major Health Service Management issues?
<--- Score
68. Do you know what you need to know about Health Service Management?
<--- Score
69. How much are sponsors, customers, partners, stakeholders involved in Health Service Management? In other words, what are the risks, if Health Service Management does not deliver successfully?
<--- Score
70. When a Health Service Management manager recognizes a problem, what options are available?
<--- Score
71. How does it fit into your organizational needs and tasks?
<--- Score
72. Whom do you really need or want to serve?
<--- Score
73. How do you recognize an Health Service Management objection?
<--- Score
74. What needs to be done?
<--- Score
75. Are there any revenue recognition issues?
<--- Score
76. Why is this needed?
<--- Score
77. Do you have/need 24-hour access to key personnel?
<--- Score
78. Have you identified your Health Service Management key performance indicators?
<--- Score
79. How do you take a forward-looking perspective in identifying Health Service Management research related to market response and models?
<--- Score
80. What do employees need in the short term?
<--- Score
81. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
<--- Score
82. Would you recognize a threat from the inside?
<--- Score
83. Who needs to know about Health Service Management?
<--- Score
84. Which needs are not included or involved?
<--- Score
85. What resources or support might you need?
<--- Score
86. Does Health Service Management create potential expectations in other areas that need to be recognized and considered?
<--- Score
87. What Health Service Management coordination do you need?
<--- Score
88. What information do users need?
<--- Score
89. Who needs to know?
<--- Score
90. What are the stakeholder objectives to be achieved with Health Service Management?
<--- Score
91. What is the problem and/or vulnerability?
<--- Score
92. Who needs budgets?
<--- Score
93. Will Health Service Management deliverables need to be tested and, if so, by whom?
<--- Score
94. How do you identify subcontractor relationships?
<--- Score
95. What does Health Service Management success mean to the stakeholders?
<--- Score
96. Which issues are too important to ignore?
<--- Score
97. Are there Health Service Management problems defined?
<--- Score
98. Who needs what information?
<--- Score
99. What is the recognized need?
<--- Score
100. Are you dealing with any of the same issues today as yesterday? What can you do about this?
<--- Score
101. Do you recognize Health Service Management achievements?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health Service Management Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is Health Service Management currently on schedule according to the plan?
<--- Score
2. Is data collected and displayed to better understand customer(s) critical needs and requirements.
<--- Score
3.