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121. What is the scope?
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122. What is in scope?
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123. Have the customer needs been translated into specific, measurable requirements? How?
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124. What is the context?
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125. What are the Case Management Systems use cases?
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126. What is in the scope and what is not in scope?
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127. Why are you doing Case Management Systems and what is the scope?
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128. Is there a critical path to deliver Case Management Systems results?
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129. What key stakeholder process output measure(s) does Case Management Systems leverage and how?
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130. In what way can you redefine the criteria of choice clients have in your category in your favor?
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131. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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132. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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133. Are the Case Management Systems requirements testable?
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134. Is special Case Management Systems user knowledge required?
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135. Has/have the customer(s) been identified?
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136. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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137. What is the definition of Case Management Systems excellence?
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138. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are actual costs in line with budgeted costs?
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2. Are there competing Case Management Systems priorities?
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3. How will costs be allocated?
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4. When are costs are incurred?
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5. How do you aggregate measures across priorities?
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6. Are indirect costs charged to the Case Management Systems program?
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7. How do you quantify and qualify impacts?
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8. What causes mismanagement?
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9. What are the operational costs after Case Management Systems deployment?
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10. Does management have the right priorities among projects?
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11. How do you verify and develop ideas and innovations?
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12. How will your organization measure success?
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13. What does your operating model cost?
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14. Why do you expend time and effort to implement measurement, for whom?
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15. Where is the cost?
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16. What measurements are being captured?
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17. Are missed Case Management Systems opportunities costing your organization money?
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18. How do you prevent mis-estimating cost?
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19. What is the root cause(s) of the problem?
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20. What are the costs?
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21. Among the Case Management Systems product and service cost to be estimated, which is considered hardest to estimate?
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22. Are supply costs steady or fluctuating?
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23. What would be a real cause for concern?
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24. How will effects be measured?
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25. What are hidden Case Management Systems quality costs?
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26. What users will be impacted?
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27. How will measures be used to manage and adapt?
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28. Does a Case Management Systems quantification method exist?
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29. Where is it measured?
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30. How do you verify the authenticity of the data and information used?
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31. What could cause you to change course?
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32. Is the cost worth the Case Management Systems effort ?
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33. What are your operating costs?
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34. How can a Case Management Systems test verify your ideas or assumptions?
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35.