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59. Does your organization need more Case Management Systems education?
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60. Is it clear when you think of the day ahead of you what activities and tasks you need to complete?
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61. How does it fit into your organizational needs and tasks?
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62. Whom do you really need or want to serve?
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63. Do you need to avoid or amend any Case Management Systems activities?
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64. What are the Case Management Systems resources needed?
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65. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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66. Can management personnel recognize the monetary benefit of Case Management Systems?
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67. What is the Case Management Systems problem definition? What do you need to resolve?
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68. Does Case Management Systems create potential expectations in other areas that need to be recognized and considered?
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69. What training and capacity building actions are needed to implement proposed reforms?
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70. Will Case Management Systems deliverables need to be tested and, if so, by whom?
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71. What resources or support might you need?
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72. What are the stakeholder objectives to be achieved with Case Management Systems?
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73. What Case Management Systems coordination do you need?
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74. Have you identified your Case Management Systems key performance indicators?
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75. Who defines the rules in relation to any given issue?
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76. What are the clients issues and concerns?
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77. Do you know what you need to know about Case Management Systems?
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78. Who needs to know about Case Management Systems?
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79. Who needs to know?
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80. To what extent would your organization benefit from being recognized as a award recipient?
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81. How are you going to measure success?
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82. Are problem definition and motivation clearly presented?
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83. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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84. Who else hopes to benefit from it?
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85. How do you recognize an objection?
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86. What do employees need in the short term?
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87. To what extent does each concerned units management team recognize Case Management Systems as an effective investment?
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88. As a sponsor, customer or management, how important is it to meet goals, objectives?
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89. How much are sponsors, customers, partners, stakeholders involved in Case Management Systems? In other words, what are the risks, if Case Management Systems does not deliver successfully?
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90. Do you need different information or graphics?
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91. Which issues are too important to ignore?
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92. For your Case Management Systems project, identify and describe the business environment, is there more than one layer to the business environment?
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93. What are the minority interests and what amount of minority interests can be recognized?
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94. When a Case Management Systems manager recognizes a problem, what options are available?
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95. Would you recognize a threat from the inside?
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96. What is the problem and/or vulnerability?
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97. Where do you need to exercise leadership?
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98. How do you identify the kinds of information that you will need?
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99. Are there any revenue recognition issues?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Case Management Systems Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Does the scope remain the same?
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2. Are the Case Management Systems requirements complete?
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3. Have all basic functions of Case Management Systems been defined?
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4. How was the ‘as is’ process map developed, reviewed, verified and validated?
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5. What scope do you want your strategy to cover?
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6. How do you manage unclear Case Management Systems requirements?
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7. How do you keep key subject matter experts in the loop?
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8. Are task requirements clearly defined?
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