9. How often are the team meetings?
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10. Has everyone on the team, including the team leaders, been properly trained?
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11. What information should you gather?
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12. What gets examined?
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13. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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14. What scope to assess?
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15. Scope of sensitive information?
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16. Who defines (or who defined) the rules and roles?
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17. How do you manage changes in Case Management Systems requirements?
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18. What would be the goal or target for a Case Management Systems’s improvement team?
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19. Are different versions of process maps needed to account for the different types of inputs?
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20. What is out-of-scope initially?
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21. What are the record-keeping requirements of Case Management Systems activities?
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22. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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23. Are approval levels defined for contracts and supplements to contracts?
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24. How do you gather Case Management Systems requirements?
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25. Has a team charter been developed and communicated?
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26. Is the work to date meeting requirements?
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27. What are the tasks and definitions?
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28. What sources do you use to gather information for a Case Management Systems study?
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29. Is Case Management Systems currently on schedule according to the plan?
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30. Where can you gather more information?
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31. What was the context?
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32. Has the direction changed at all during the course of Case Management Systems? If so, when did it change and why?
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33. If substitutes have been appointed, have they been briefed on the Case Management Systems goals and received regular communications as to the progress to date?
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34. Are all requirements met?
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35. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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36. What critical content must be communicated – who, what, when, where, and how?
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37. Are customer(s) identified and segmented according to their different needs and requirements?
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38. How does the Case Management Systems manager ensure against scope creep?
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39. Is there any additional Case Management Systems definition of success?
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40. Will a Case Management Systems production readiness review be required?
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41. Has the Case Management Systems work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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42. Has a high-level ‘as is’ process map been completed, verified and validated?
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43. When are meeting minutes sent out? Who is on the distribution list?
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44. What is the scope of Case Management Systems?
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45. What are the Case Management Systems tasks and definitions?
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46. How would you define the culture at your organization, how susceptible is it to Case Management Systems changes?
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47. Is Case Management Systems linked to key stakeholder goals and objectives?
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48. Who approved the Case Management Systems scope?
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49. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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50. What customer feedback methods were used to solicit their input?
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51. Are resources adequate for the scope?
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52. What are the core elements of the Case Management Systems business case?
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53. Is there a Case Management Systems management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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54. Has a Case Management Systems requirement not been met?
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55. How do you build the right business case?
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56. What are (control) requirements for Case Management Systems Information?
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57. Are required metrics defined, what are they?
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58. Why are there thousands of different case management systems?
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59. Are there any constraints known that bear on the ability to perform Case Management Systems work? How is the team addressing them?
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60. Are roles and responsibilities formally defined?
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61. How do you manage scope?
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62. Are audit criteria, scope, frequency and methods defined?
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63.