13. Why are you doing Trade customer and what is the scope?
<--- Score
14. How do you manage scope?
<--- Score
15. What intelligence can you gather?
<--- Score
16. Have the customer needs been translated into specific, measurable requirements? How?
<--- Score
17. How are consistent Trade customer definitions important?
<--- Score
18. How and when will the baselines be defined?
<--- Score
19. How does the Trade customer manager ensure against scope creep?
<--- Score
20. What was the context?
<--- Score
21. What is the definition of Trade customer excellence?
<--- Score
22. How do you build the right business case?
<--- Score
23. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
<--- Score
24. The political context: who holds power?
<--- Score
25. What constraints exist that might impact the team?
<--- Score
26. Have all of the relationships been defined properly?
<--- Score
27. Scope of sensitive information?
<--- Score
28. How have you defined all Trade customer requirements first?
<--- Score
29. How is the team tracking and documenting its work?
<--- Score
30. What key stakeholder process output measure(s) does Trade customer leverage and how?
<--- Score
31. What are the dynamics of the communication plan?
<--- Score
32. What are the rough order estimates on cost savings/opportunities that Trade customer brings?
<--- Score
33. Are there any constraints known that bear on the ability to perform Trade customer work? How is the team addressing them?
<--- Score
34. What are the core elements of the Trade customer business case?
<--- Score
35. How do you gather Trade customer requirements?
<--- Score
36. How do you catch Trade customer definition inconsistencies?
<--- Score
37. Is special Trade customer user knowledge required?
<--- Score
38. Have specific policy objectives been defined?
<--- Score
39. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
<--- Score
40. What is in scope?
<--- Score
41. Is there any additional Trade customer definition of success?
<--- Score
42. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
<--- Score
43. Who are the Trade customer improvement team members, including Management Leads and Coaches?
<--- Score
44. What are the Trade customer tasks and definitions?
<--- Score
45. What customer feedback methods were used to solicit their input?
<--- Score
46. How was the ‘as is’ process map developed, reviewed, verified and validated?
<--- Score
47. What is out of scope?
<--- Score
48. Does the team have regular meetings?
<--- Score
49. Is there a critical path to deliver Trade customer results?
<--- Score
50. What critical content must be communicated – who, what, when, where, and how?
<--- Score
51. What system do you use for gathering Trade customer information?
<--- Score
52. What scope do you want your strategy to cover?
<--- Score
53. Are task requirements clearly defined?
<--- Score
54. How do you hand over Trade customer context?
<--- Score
55. What are the Trade customer use cases?
<--- Score
56. In what way can you redefine the criteria of choice clients have in your category in your favor?
<--- Score
57. Are required metrics defined, what are they?
<--- Score
58. Has a team charter been developed and communicated?
<--- Score
59. What defines best in class?
<--- Score
60. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
<--- Score
61. Are there different segments of customers?
<--- Score
62. Is Trade customer linked to key stakeholder goals and objectives?
<--- Score
63. How can the value of Trade customer be defined?
<--- Score
64. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
65. Do you have organizational privacy requirements?
<--- Score
66. What are the compelling stakeholder reasons for embarking on Trade customer?
<--- Score
67. When is the estimated completion date?
<--- Score
68. What is the scope of the Trade customer work?
<--- Score
69. What sort of initial information to gather?
<--- Score
70. What is out-of-scope initially?