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120. Are audit criteria, scope, frequency and methods defined?
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121. How and when will the baselines be defined?
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122. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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123. What is the definition of success?
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124. What is the worst case scenario?
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125. Has the Communication intelligence work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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126. What is the scope of Communication intelligence?
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127. What are the Communication intelligence tasks and definitions?
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128. Who are the Communication intelligence improvement team members, including Management Leads and Coaches?
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129. What scope to assess?
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130. What was the context?
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131. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Communication intelligence Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are the current costs of the Communication intelligence process?
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2. What is your Communication intelligence quality cost segregation study?
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3. How sensitive must the Communication intelligence strategy be to cost?
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4. How do you verify the Communication intelligence requirements quality?
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5. How will costs be allocated?
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6. How will you measure success?
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7. How will you measure your Communication intelligence effectiveness?
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8. What does a Test Case verify?
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9. What causes innovation to fail or succeed in your organization?
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10. How is performance measured?
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11. What are allowable costs?
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12. How do you aggregate measures across priorities?
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13. Why a Communication intelligence focus?
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14. What is the total fixed cost?
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15. How do you measure success?
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16. What measurements are being captured?
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17. Is the cost worth the Communication intelligence effort ?
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18. What are hidden Communication intelligence quality costs?
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19. Where can you go to verify the info?
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20. How do you verify performance?
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21. What can be used to verify compliance?
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22. Do you effectively measure and reward individual and team performance?
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23. Has a cost center been established?
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24. What happens if cost savings do not materialize?
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25. Are there any easy-to-implement alternatives to Communication intelligence? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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26. What are the Communication intelligence investment costs?
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27. How do you verify Communication intelligence completeness and accuracy?
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28. How long to keep data and how to manage retention costs?
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29. Are Communication intelligence vulnerabilities categorized and prioritized?
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30. Does the Communication intelligence task fit the client’s priorities?
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31. How do you verify your resources?
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32. How do you measure efficient delivery of Communication intelligence services?
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33. What is your decision requirements diagram?
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34. How can you reduce costs?
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35. Do you have a flow diagram of what happens?
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36. What is an unallowable cost?
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37. What methods are feasible and acceptable to estimate the impact of reforms?
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38. How do you stay flexible and focused to recognize larger Communication intelligence results?
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39. What could cause delays in the schedule?
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40. What tests verify requirements?
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