In an effort to make some sense out of this muddled daily routine, Emma began to time herself at each job, and then scribbled down the amount of time each one took on a scrap of paper culled from the wastepaper basket in the library. She next made a list of all the daily chores, plus the major tasks for the entire week. For several nights thereafter, as exhausted as she was, Emma had forced herself to stay awake as she wrestled with the problem. She had studied her piece of paper assiduously, pondered over each chore and the time involved, and then she had set about creating her own special work plan. She first distributed the heavier work more evenly, staggering the jobs that were complicated or time-consuming over the whole week, so that they were easier to handle along with the daily routine. She also allocated a given amount of time to each specific chore, ruthlessly cutting corners with the less important ones for expediency’s sake. Satisfied at last that she had made a semblance of sense out of what had previously been a hopeless muddle, she had copied her makeshift plan on a less grubby piece of paper and had hurried excitedly to show it to Cook, well pleased with herself and also vastly relieved. If the new routine was followed precisely the work could be accomplished in a more orderly and practical fashion, to the benefit of everyone.
To Emma’s amazement Cook had not only been thunderstruck but had thrown a temperamental fit that was unprecedented, and had gone on to warn her, in the most dire terms, of Murgatroyd’s most certain and deadly wrath at such unthinkable and unwarranted cheekiness, her plump red face clouded with worry and also alarm. Only then did Emma recognize the magnitude of what she was proposing and she had trembled at the thought of Murgatroyd’s bellicose temper, his strident invectives and stinging blows.
But Mrs Turner had not reckoned with that streak of stubbornness in Emma, that implacable will. Almost at once, both of these characteristics overcame the girl’s initial misgivings and she firmly resolved, in her doggedly wilful way, to be neither thwarted nor forestalled in her efforts to bring a little ease and orderliness to her work. As she listened impatiently to Mrs Turner’s continued and overly ominous rantings, it occurred to Emma, now coldly calculating, that she could not permit herself to be deterred by Cook, whom she had just decided was a fool. She determined there and then that the only way to accomplish her purpose was to circumvent Murgatroyd altogether.
‘I’m going upstairs ter show this plan of mine ter Mrs Wainright,’ Emma had announced in a hard, firm voice, her face sternly set. ‘We’ll see what she has ter say about it all. She’s already been planning them there menus since she’s been here, and I bet she’s going ter start running this house afore long. And about time somebody did!’ she had finished defiantly, and, as was later proven, quite prophetically. Without another word to Cook she had turned and marched up the kitchen stairs, before her nerve failed her, leaving Cook aghast at her temerity. For a split second, the usually verbose Mrs Turner was rendered speechless, flabbergasted at this unexpected display of vociferous rebellion on the part of Emma.
She finally found her voice. ‘Going up ter see Mrs W. won’t be doing yer no good, lass,’ she had cried vehemently as Emma continued to climb the stairs without looking back. ‘Yer stepping out of yer station in life, my girl, and that’ll get yer nowt but the sack!’ she continued as the door had banged loudly behind a silent and determined Emma.
Emma had barely spoken more than two words to Olivia Wainright in the short week she had been visiting at Fairley, and she had felt shy and awkward as she had tapped on the library door. At Olivia’s bidding she had entered the room and had stood nervously in the doorway, hesitating, her hands clenched tightly at her sides, paralysed by unanticipated fright. Olivia Wainright was sitting behind Adam’s desk, attending to the sadly neglected household accounts he had asked her to look into, and which previously had been handled by Murgatroyd. In her tailored dark serge skirt and white lace blouse, with its high neck and leg-of-mutton sleeves, she looked the epitome of aristocratic elegance. A large and exquisite cameo brooch relieved the severity of the high neckline and a long strand of rosy pearls gleamed lustrously against the guipure lace bodice, and there were matching pearl studs at her ears. Her dark hair was swept up into an elaborate pompadour and it gave her face a fragile appearance, like a lovely flower on a long and slender stem.
Emma, timorous and quaking, was rooted to the spot. She gazed at Olivia, mesmerized by her beauty, grace, and sophisticated stylishness, and as she had continued to stare in awe she became painfully conscious of her own old patched blue dress and the stained and greying striped pinny that had seen better days. She ran her hands down her rumpled skirt and across the creased pinafore in an effort to smooth out the wrinkles, but it was a vain effort. She had looked down at her old boots with their worn cracked uppers and then flushed with embarrassment, and she felt shame for the first time in her life. It was a shame that made her heart clench in a way she had not experienced before, and it filled her with the most intense feelings of inferiority and worthlessness, feelings she was not to forget as long as she lived. Emma knew that poverty was not a crime, even if the world treated it as such, yet she felt like a criminal as she hovered, shamefaced, anxious, and tongue-tied, on the edge of the luxurious carpet, acutely aware of the picture she made. Why should this rich and elegant lady take what she had to say seriously? she wondered.
But Emma, for all her intelligence and precocious perception, had no way of knowing that Olivia Wainright was an exceptional woman, understanding of heart and generous of spirit, who put great store in justice, fair play, and compassion, and was only too willing to help the deserving better themselves if they so desired. Nor did Emma realize that Olivia was not regarding her critically or with derision or the self-serving pity of the patronizing do-gooder, but with enormous curiosity and a most genuine interest. Preoccupied as she had been with her sister’s poor health and Adam’s depressed state since her arrival, she had not as yet had time to delve into the domestic situation at the Hall. And whilst she had noticed the little maid flitting about the house, this was the first opportunity she had had to observe her so closely. From the moment Emma had entered the library Olivia had been struck by her refined good looks, which were not at all diminished or obscured by the disreputable uniform and the grimy cap that so dismayed Olivia, whose own servants were dressed attractively and decently, albeit in plain utilitarian attire. Returning Emma’s steady gaze, she noticed that the girl’s face and hair were scrupulously clean and she had an aura of neatness and grooming about her, in spite of that dreadful clothing, and this Olivia found commendable.
Emma meanwhile had taken a diffident step forward. Her boots creaked horribly in the quiet room, much to her mortification, and she stopped, abashed and self-conscious, a look of discomfiture on her face.
Olivia had paid no attention to the squeaking, if she heard it at all, and had smiled kindly and said in a gentle voice, ‘What is it? Do you have a problem you wish to discuss with me?’ Olivia Wainright had been blessed since girlhood with an extraordinary ability to make everyone, and especially servants, feel comfortable in her presence. This inherent quality quite obviously transmitted itself to Emma, who now approached the desk more confidently, praying her boots wouldn’t squeak again. They did. Emma winced and cleared her throat loudly, hoping to counteract the sound. She stood in front of Olivia, swallowed hard, remembered to curtsy, and said with a kind of shaking firmness, ‘Yes, I do have a problem, so ter speak, ma’am.’
‘First, tell me your name, child,’ said Olivia, smiling again.
‘It’s Emma, ma’am,’ said Emma nervously.
‘Well then, Emma, what is this problem you have? The only way we will solve it is to talk about it. Isn’t that so?’ asked Olivia.
Emma had nodded, and in a voice that was almost a whisper, she had explained the domestic routine, its basic difficulties, and her own problems of coping with them because of the poor organization. Olivia had listened patiently, a warm smile on her calm and lovely face, a thoughtful expression in her lucent blue eyes. But as Emma continued her doleful recital, Olivia had become quietly enraged, and her blood had boiled at the inequity of the situation and the execrable management of her brother-in-law’s home, an establishment of some standing and enormous wealth, where matters should not have been allowed to deteriorate so disgracefully, as they most apparently had,