On this particular morning, filled with all that hope, wearing her new pristine uniform, and with her cheerfully shining face, she looked as bright and as sparkling as a brand-new penny. As she moved purposefully across the rich carpet she was like a gust of fresh spring air in that cloistered and overstuffed room. Squeezing gingerly between a whatnot and a console over-flowing with all that preposterous bric-à-brac, Emma shook her head in mock horror. All this blinking junk! she thought, and with mild exasperation, as she remembered how long it always took her to dust everything. Although she was not afraid of hard work, she hated dusting, and this room in particular.
‘Half of it could be thrown out inter the midden and nobody’d miss owt,’ she exclaimed aloud, and then clamped her mouth tightly shut self-consciously and peered ahead, fully expecting to see Mrs Fairley sitting in the wing chair she favoured near the fireplace, for traces of her perfume permeated the air. But the room was deserted and Emma breathed a sigh of relief. She wrinkled her nose and sniffed several times, and with not a little pleasure. She had grown used to the pungent floral scent pervading the suite of rooms and had actually come to like it. In fact, somewhat to her surprise, for she was not one given to frivolities, Emma had discovered that she was most partial to the smell of expensive perfumes, the touch of good linens and supple silks, and the sparkle of brilliant jewels. She smiled secretively to herself. When she was a grand lady, like Blackie said she would be one day, and when she had made the fortune she intended to make, she would buy herself some of that perfume. Jasmine, it was. She had read the label on the bottle on Mrs Fairley’s dressing table. It came all the way from London, from a shop called Floris, where Mrs Fairley bought all of her perfumes and soaps and potpourri for the bowls, and the little bags of lavender for the chests of drawers that held her delicate lawn and silk undergarments. Yes, she would have a bottle of that Jasmine scent and a bar of French Fern soap and even some little bags of lavender for her underclothes. And if she had enough money to spare they would be just as silky and as soft as Mrs Fairley’s fine garments.
But she did not have time to indulge herself in thoughts of such fanciful things right now, and she put them firmly out of her mind as she hurried to the fireplace with the tray. There was too much to be done this morning and she was already late. Cook had overloaded her with extra chores in the kitchen, which had delayed her considerably, and consequently she was irritated. Not so much about the extra chores, but the delay they had caused. Punctuality had taken on a new and special significance to Emma and had become of major importance to her in the past few months. She hated to be late with Mrs Fairley’s breakfast, or with anything else for that matter, for since being elevated to the position of parlourmaid she took her new responsibilities very seriously.
She placed the breakfast tray carefully on the small Queen Anne tea table next to the wing chair, in readiness for Mrs Fairley, who liked to have her breakfast in front of the fire. She looked over the tray to be sure it was perfect, rearranged some of the china more attractively, plumped up the cushions on the wing chair, and turned her attention to the dying fire. She knelt in front of the fireplace and began to rekindle it with paper spills, chips of wood, and small pieces of coal, handling them cautiously with the fire tongs in an effort to keep her hands clean. She clucked impatiently. Mrs Turner with her extra chores was a real nuisance sometimes! If she had been up to the sitting room on time she would not have been faced with the task of making the fire again. This annoyed her because it ate into her precious time, and Emma, so rigid and relentless with herself, hated any deviation from her normal routine. It put her out of sorts because it ruined her timetable for the entire day. This timetable, Emma’s own recent creation, was her Bible and she lived by it. She knew that without it she would be hopelessly lost.
She picked up the bellows and worked them in front of the meagre fire. Under the force of the small but strong gusts of air, the smouldering chips of wood spurted and spluttered, finally ignited and began to burn rapidly. In the sudden conflagration her face was illuminated. A small frown now creased her brow and her cheerful expression was obliterated, as she remembered with clarity and bitterness what her life had been like without that timetable.
On that day, early in February, when Polly had been struck down and forced to take to her bed, Emma had resignedly accepted the fact that she had to do Polly’s work as well as her own. She knew she had no alternative. Strong of constitution and basically optimistic of nature, she had scurried about the Hall like a demon and with immense energy, telling herself that Polly would be up and about the next day and well enough to do her own work again. But this had not happened. Emma was suddenly burdened with the whole load of domestic chores seemingly for an indefinite period. She soon became overwhelmed by her innumerable duties and acutely nervous about completing them efficiently.
Those first few days she had been bone tired at the end of every day, for she started working at six o’clock in the morning and barely stopped for breath, let alone a rest, until she finished at seven in the evening. By then she was almost always too weary to eat her supper and, in fact, it had usually taken a supreme effort of will and the last ounce of her strength to crawl up the attic stairs to her room. White and shaking and speechless with exhaustion, she had hardly had the energy to undress, and she invariably dropped on to the uncomfortable little bed in a dim and mindless stupor. She would fall into a heavy and stupefied sleep at once, and yet she never felt refreshed when she awakened the next day. Her back and shoulders still ached, her eyes were red-rimmed with fatigue, her arms and legs were like leaden weights, and her hands were sore and raw.
As she had shiveringly dressed in the cold attic room and washed in the icy water from the washbowl, she had seethed with a fulminating anger she found hard to quell. Yet she did not dare to complain for fear of reprisals from Murgatroyd or, even worse, dismissal. Daily, she dragged her weary body through that mausoleum of a house, up and down the many stairs, along the winding corridors, across the great hall and larger rooms, dusting, polishing, sweeping, black-leading grates, stoking fires, making beds, cleaning silver, ironing linens, and taking care of Adele Fairley’s needs as well. And as she did, she often wondered how long she could continue without collapsing. This thought terrified her even more and made her grit her teeth and marshal her diminishing energies, for the money she earned was so desperately needed at home. She could not afford to collapse, for the sake of her family, and so she pushed herself almost beyond endurance, propelled by sheer force of will power and sustained by the icy terror of losing her job.
One morning, after about a week of this backbreaking toil, Emma was cleaning the carpet in the drawing room, rushing up and down and across the immense expanse of florid flowers and arabesques entwined in oriental convolutions, the carpet sweeper a dangerous weapon in her hands as she handled it with force and a certain abandon. As she had raced to and fro, a staggering thought entered her mind and it so amazed Emma it brought her to a standstill in the middle of a clump of purple rosettes. She leaned on the carpet sweeper, totally absorbed in her thoughts, and slowly a look of absolute comprehension crossed her face. Emma had just realized that the cleaning and care of Fairley Hall was difficult to manage because it not only was badly planned but was downright muddled. At that moment, it also struck her that this was due to Murgatroyd’s poor organization and his haphazard distribution of the work. Lots of minor jobs were repeated daily, and unnecessarily so, and too much time was wasted on them because of Murgatroyd’s pernickety fussing about trivialities. Then again, major jobs such as cleaning the silver, ironing the mountains of washing, and dusting the panelling in the library were all jammed together to be completed in one day. It was not possible for one person to accomplish all of this work properly, and also attend to the general chores which had to be done the same day. But there was a solution and it had come to Emma in a flash, as she had stood poised with the carpet sweeper in the centre of the drawing room floor. It was a solution so simple she was surprised no one else had ever thought of it. The solution was planning. She suddenly knew that if the work was planned properly