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86. What information should you gather?
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87. Has a team charter been developed and communicated?
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88. What is a worst-case scenario for losses?
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89. Are resources adequate for the scope?
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90. Has your scope been defined?
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91. Do you all define Cost center in the same way?
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92. Who are the Cost center improvement team members, including Management Leads and Coaches?
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93. Has a Cost center requirement not been met?
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94. What knowledge or experience is required?
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95. Is there a critical path to deliver Cost center results?
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96. How do you manage unclear Cost center requirements?
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97. Are different versions of process maps needed to account for the different types of inputs?
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98. If substitutes have been appointed, have they been briefed on the Cost center goals and received regular communications as to the progress to date?
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99. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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100. Will team members regularly document their Cost center work?
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101. How do you keep key subject matter experts in the loop?
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102. Scope of sensitive information?
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103. What scope to assess?
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104. Have all of the relationships been defined properly?
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105. How do you think the partners involved in Cost center would have defined success?
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106. Do you have a Cost center success story or case study ready to tell and share?
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107. What sources do you use to gather information for a Cost center study?
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108. What happens if Cost center’s scope changes?
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109. Who is gathering information?
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110. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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111. Has/have the customer(s) been identified?
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112. When are meeting minutes sent out? Who is on the distribution list?
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113. Are task requirements clearly defined?
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114. What customer feedback methods were used to solicit their input?
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115. Is full participation by members in regularly held team meetings guaranteed?
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116. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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117. Has a project plan, Gantt chart, or similar been developed/completed?
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118. What are (control) requirements for Cost center Information?
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119. How do you gather the stories?
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120. What are the compelling stakeholder reasons for embarking on Cost center?
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121. What is out-of-scope initially?
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122. How do you gather requirements?
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123. Who is gathering Cost center information?
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124. What key stakeholder process output measure(s) does Cost center leverage and how?
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125. Are customer(s) identified and segmented according to their different needs and requirements?
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126. Are audit criteria, scope, frequency and methods defined?
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127. Has a high-level ‘as is’ process map been completed, verified and validated?
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128. What would be the goal or target for a Cost center’s improvement team?
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129. Do you have organizational privacy requirements?
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130. How are consistent Cost center definitions important?
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131. What is the scope of the Cost center work?
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132. How is the team tracking and documenting its work?
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133. What Cost center requirements should be gathered?
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134. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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135. What are the core elements of the Cost center business case?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Cost center Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1.