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125. Is there any additional Health communication definition of success?
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126. What would be the goal or target for a Health communication’s improvement team?
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127. Do you have a Health communication success story or case study ready to tell and share?
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128. Has a team charter been developed and communicated?
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129. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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130. How do you gather Health communication requirements?
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131. How does the Health communication manager ensure against scope creep?
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132. How do you gather requirements?
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133. What scope to assess?
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134. In what way can you redefine the criteria of choice clients have in your category in your favor?
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135. How was the ‘as is’ process map developed, reviewed, verified and validated?
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136. Has a project plan, Gantt chart, or similar been developed/completed?
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137. What is the definition of Health communication excellence?
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138. What is a worst-case scenario for losses?
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139. Where can you gather more information?
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140. Is the work to date meeting requirements?
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141. When are meeting minutes sent out? Who is on the distribution list?
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142. What scope do you want your strategy to cover?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Health communication Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is the cost worth the Health communication effort ?
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2. What are the costs of reform?
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3. What measurements are being captured?
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4. Do you aggressively reward and promote the people who have the biggest impact on creating excellent Health communication services/products?
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5. Are actual costs in line with budgeted costs?
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6. What are your primary costs, revenues, assets?
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7. Have design-to-cost goals been established?
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8. How is the value delivered by Health communication being measured?
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9. What users will be impacted?
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10. What methods are feasible and acceptable to estimate the impact of reforms?
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11. How will you measure success?
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12. How will effects be measured?
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13. What causes extra work or rework?
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14. How will measures be used to manage and adapt?
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15. What is the Health communication business impact?
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16. How will you measure your Health communication effectiveness?
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17. What are the Health communication investment costs?
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18. Has a cost center been established?
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19. What are the current costs of the Health communication process?
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20. How do you verify performance?
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21. Have you included everything in your Health communication cost models?
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22. Are supply costs steady or fluctuating?
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23. What is your Health communication quality cost segregation study?
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24. Are you aware of what could cause a problem?
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25. Do you effectively measure and reward individual and team performance?
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26. What are the costs and benefits?
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27. What is the total cost related to deploying Health communication, including any consulting or professional services?
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28. What harm might be caused?
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29. Among the Health communication product and service cost to be estimated, which is considered hardest to estimate?
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30. What are your operating costs?
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31. What does verifying compliance entail?
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32. What does a Test Case verify?
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33. How do you verify your resources?
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34. How do you measure efficient delivery of Health communication services?
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35. Does