70. What constraints exist that might impact the team?
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71. Has the Business overhead work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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72. Who is gathering Business overhead information?
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73. Is it clearly defined in and to your organization what you do?
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74. How will the Business overhead team and the group measure complete success of Business overhead?
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75. Is special Business overhead user knowledge required?
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76. What is the definition of Business overhead excellence?
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77. What key stakeholder process output measure(s) does Business overhead leverage and how?
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78. What defines best in class?
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79. How do you think the partners involved in Business overhead would have defined success?
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80. Are the Business overhead requirements testable?
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81. What is the scope of the Business overhead work?
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82. What was the context?
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83. Is there a clear Business overhead case definition?
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84. How do you gather requirements?
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85. What is the scope of Business overhead?
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86. What are the compelling stakeholder reasons for embarking on Business overhead?
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87. Is Business overhead linked to key stakeholder goals and objectives?
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88. What are (control) requirements for Business overhead Information?
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89. What is the scope of the Business overhead effort?
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90. What is out-of-scope initially?
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91. What knowledge or experience is required?
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92. What customer feedback methods were used to solicit their input?
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93. Are there different segments of customers?
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94. Are required metrics defined, what are they?
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95. What are the rough order estimates on cost savings/opportunities that Business overhead brings?
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96. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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97. How did the Business overhead manager receive input to the development of a Business overhead improvement plan and the estimated completion dates/times of each activity?
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98. What sort of initial information to gather?
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99. Is Business overhead required?
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100. Who are the Business overhead improvement team members, including Management Leads and Coaches?
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101. When are meeting minutes sent out? Who is on the distribution list?
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102. Is scope creep really all bad news?
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103. How do you keep key subject matter experts in the loop?
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104. What baselines are required to be defined and managed?
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105. Are accountability and ownership for Business overhead clearly defined?
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106. What happens if Business overhead’s scope changes?
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107. How and when will the baselines be defined?
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108. How would you define the culture at your organization, how susceptible is it to Business overhead changes?
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109. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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110. Is the Business overhead scope manageable?
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111. Has a high-level ‘as is’ process map been completed, verified and validated?
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112. What are the Business overhead tasks and definitions?
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113. Have all basic functions of Business overhead been defined?
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114. Does the scope remain the same?
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115. What critical content must be communicated – who, what, when, where, and how?
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116. What are the requirements for audit information?
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117. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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118. How have you defined all Business overhead requirements first?
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119. Is the work to date meeting requirements?
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120. How will variation in the actual durations of each activity be dealt with to ensure that the expected Business overhead results are met?
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121. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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122. When is/was the Business overhead start date?
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123. How often are the team meetings?
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124. If substitutes have been appointed, have they been briefed on the Business overhead goals and received regular communications as to the progress to date?
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125.