72. Are customer(s) identified and segmented according to their different needs and requirements?
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73. Is there a critical path to deliver Voice analysis results?
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74. Do you have organizational privacy requirements?
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75. Has/have the customer(s) been identified?
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76. How do you build the right business case?
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77. What is the scope of Voice analysis?
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78. What key stakeholder process output measure(s) does Voice analysis leverage and how?
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79. What scope to assess?
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80. Is the scope of Voice analysis defined?
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81. Has the direction changed at all during the course of Voice analysis? If so, when did it change and why?
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82. What is the definition of Voice analysis excellence?
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83. The political context: who holds power?
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84. What would be the goal or target for a Voice analysis’s improvement team?
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85. What is the scope of the Voice analysis work?
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86. What is a worst-case scenario for losses?
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87. How can the value of Voice analysis be defined?
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88. What information do you gather?
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89. Is the work to date meeting requirements?
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90. How and when will the baselines be defined?
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91. How do you keep key subject matter experts in the loop?
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92. Are accountability and ownership for Voice analysis clearly defined?
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93. Is Voice analysis currently on schedule according to the plan?
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94. How will the Voice analysis team and the group measure complete success of Voice analysis?
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95. What is the scope?
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96. What sources do you use to gather information for a Voice analysis study?
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97. What information should you gather?
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98. Is Voice analysis required?
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99. What happens if Voice analysis’s scope changes?
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100. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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101. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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102. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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103. What is out-of-scope initially?
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104. How do you gather the stories?
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105. Are the Voice analysis requirements testable?
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106. How was the ‘as is’ process map developed, reviewed, verified and validated?
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107. Has your scope been defined?
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108. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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109. Are roles and responsibilities formally defined?
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110. How do you catch Voice analysis definition inconsistencies?
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111. What are the Voice analysis tasks and definitions?
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112. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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113. Is it clearly defined in and to your organization what you do?
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114. How are consistent Voice analysis definitions important?
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115. What constraints exist that might impact the team?
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116. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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117. How do you gather Voice analysis requirements?
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118. Has a team charter been developed and communicated?
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119. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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120. Are different versions of process maps needed to account for the different types of inputs?
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121. What are the tasks and definitions?
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122. Has the Voice analysis work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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123. How do you hand over Voice analysis context?
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124. Is there a clear Voice analysis case definition?
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125. What Voice analysis services do you require?
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126. What gets examined?
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127. Is there any additional Voice analysis definition of success?
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128. Who is gathering Voice analysis information?
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