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63. Have you identified your Voice analysis key performance indicators?
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64. How does it fit into your organizational needs and tasks?
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65. How can auditing be a preventative security measure?
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66. Consider your own Voice analysis project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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67. What are the timeframes required to resolve each of the issues/problems?
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68. What are the Voice analysis resources needed?
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69. Does your organization need more Voice analysis education?
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70. What is the problem or issue?
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71. Is the need for organizational change recognized?
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72. As a sponsor, customer or management, how important is it to meet goals, objectives?
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73. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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74. Are there Voice analysis problems defined?
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75. Will new equipment/products be required to facilitate Voice analysis delivery, for example is new software needed?
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76. How are the Voice analysis’s objectives aligned to the group’s overall stakeholder strategy?
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77. What needs to be done?
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78. Who else hopes to benefit from it?
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79. What is the extent or complexity of the Voice analysis problem?
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80. What are the clients issues and concerns?
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81. Do you know what you need to know about Voice analysis?
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82. Will Voice analysis deliverables need to be tested and, if so, by whom?
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83. How do you take a forward-looking perspective in identifying Voice analysis research related to market response and models?
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84. Did you miss any major Voice analysis issues?
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85. What would happen if Voice analysis weren’t done?
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86. For your Voice analysis project, identify and describe the business environment, is there more than one layer to the business environment?
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87. Does Voice analysis create potential expectations in other areas that need to be recognized and considered?
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88. Are problem definition and motivation clearly presented?
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89. Are losses recognized in a timely manner?
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90. Do you recognize Voice analysis achievements?
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91. Can management personnel recognize the monetary benefit of Voice analysis?
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92. Would you recognize a threat from the inside?
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93. How do you recognize an objection?
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94. Are there any revenue recognition issues?
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95. What activities does the governance board need to consider?
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96. What are the expected benefits of Voice analysis to the stakeholder?
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97. What needs to stay?
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98. Why is this needed?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Voice analysis Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: Formulate the stakeholder problem. Define the problem, needs and objectives.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. In what way can you redefine the criteria of choice clients have in your category in your favor?
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2. How would you define Voice analysis leadership?
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3. What are the dynamics of the communication plan?
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4. How will variation in the actual durations of each activity be dealt with to ensure that the expected Voice analysis results are met?
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5. Is scope creep really all bad news?
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6. Do you all define Voice analysis in the same way?
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7. What is out of scope?
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8. Have the customer needs been translated into specific, measurable requirements? How?
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9. Are there different segments of customers?
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10. If substitutes have been appointed, have they been briefed on the Voice analysis goals and received regular communications as to the progress to date?
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11. What are the requirements for audit information?
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12. How do you think the partners involved in Voice analysis would have defined success?
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13. Is the Voice analysis scope manageable?
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14. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and