122. When is/was the Hardware as a service start date?
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123. Is there a Hardware as a service management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
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124. What critical content must be communicated – who, what, when, where, and how?
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125. What is the scope of Hardware as a service?
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126. Has your scope been defined?
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127. How does the Hardware as a service manager ensure against scope creep?
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128. What happens if Hardware as a service’s scope changes?
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129. Who is gathering information?
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130. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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131. How have you defined all Hardware as a service requirements first?
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132. Scope of sensitive information?
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133. What information do you gather?
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134. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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135. Are accountability and ownership for Hardware as a service clearly defined?
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136. What is the definition of Hardware as a service excellence?
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137. What are the rough order estimates on cost savings/opportunities that Hardware as a service brings?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Hardware as a service Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Will Hardware as a service have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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2. Why do you expend time and effort to implement measurement, for whom?
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3. What drives O&M cost?
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4. Are supply costs steady or fluctuating?
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5. How do you measure efficient delivery of Hardware as a service services?
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6. Has a cost center been established?
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7. How can a Hardware as a service test verify your ideas or assumptions?
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8. How long to keep data and how to manage retention costs?
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9. How do you verify if Hardware as a service is built right?
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10. Have you included everything in your Hardware as a service cost models?
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11. What causes extra work or rework?
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12. What are your key Hardware as a service organizational performance measures, including key short and longer-term financial measures?
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13. How will measures be used to manage and adapt?
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14. Are indirect costs charged to the Hardware as a service program?
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15. What does a Test Case verify?
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16. Who pays the cost?
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17. How sensitive must the Hardware as a service strategy be to cost?
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18. How do you verify performance?
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19. What are the types and number of measures to use?
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20. Why do the measurements/indicators matter?
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21. How do your measurements capture actionable Hardware as a service information for use in exceeding your customers expectations and securing your customers engagement?
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22. How will success or failure be measured?
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23. Are the measurements objective?
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24. How do you control the overall costs of your work processes?
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25. How do you aggregate measures across priorities?
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26. When a disaster occurs, who gets priority?
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27. What do you measure and why?
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28. What is the cost of rework?
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29. How to cause the change?
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30. Who should receive measurement reports?
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31. What is your decision requirements diagram?
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32. What users will be impacted?
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33. Are there competing Hardware as a service priorities?
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34. Is the solution cost-effective?
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35. What are your customers expectations and measures?
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36. What details are required of the Hardware as a service cost structure?
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