Your completed Customer Media Scorecard will give you a clear presentation of which Customer Media areas need attention.
Customer Media
Scorecard Example
Example of how the finalized Scorecard can look like:
Customer Media
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service7
Included Resources - how to access7
Purpose of this Self-Assessment9
How to use the Self-Assessment10
Customer Media
Scorecard Example12
Customer Media
Scorecard13
BEGINNING OF THE
SELF-ASSESSMENT:14
CRITERION #1: RECOGNIZE15
CRITERION #2: DEFINE:26
CRITERION #3: MEASURE:41
CRITERION #4: ANALYZE:55
CRITERION #5: IMPROVE:71
CRITERION #6: CONTROL:86
CRITERION #7: SUSTAIN:98
Customer Media and Managing Projects, Criteria for Project Managers:122
1.0 Initiating Process Group: Customer Media123
1.1 Project Charter: Customer Media125
1.2 Stakeholder Register: Customer Media127
1.3 Stakeholder Analysis Matrix: Customer Media128
2.0 Planning Process Group: Customer Media130
2.1 Project Management Plan: Customer Media132
2.2 Scope Management Plan: Customer Media134
2.3 Requirements Management Plan: Customer Media136
2.4 Requirements Documentation: Customer Media138
2.5 Requirements Traceability Matrix: Customer Media140
2.6 Project Scope Statement: Customer Media142
2.7 Assumption and Constraint Log: Customer Media144
2.8 Work Breakdown Structure: Customer Media146
2.9 WBS Dictionary: Customer Media148
2.10 Schedule Management Plan: Customer Media150
2.11 Activity List: Customer Media152
2.12 Activity Attributes: Customer Media154
2.13 Milestone List: Customer Media156
2.14 Network Diagram: Customer Media158
2.15 Activity Resource Requirements: Customer Media160
2.16 Resource Breakdown Structure: Customer Media162
2.17 Activity Duration Estimates: Customer Media164
2.18 Duration Estimating Worksheet: Customer Media166
2.19 Project Schedule: Customer Media168
2.20 Cost Management Plan: Customer Media170
2.21 Activity Cost Estimates: Customer Media172
2.22 Cost Estimating Worksheet: Customer Media174
2.23 Cost Baseline: Customer Media176
2.24 Quality Management Plan: Customer Media178
2.25 Quality Metrics: Customer Media180
2.26 Process Improvement Plan: Customer Media182
2.27 Responsibility Assignment Matrix: Customer Media184
2.28 Roles and Responsibilities: Customer Media186
2.29 Human Resource Management Plan: Customer Media188
2.30 Communications Management Plan: Customer Media190
2.31 Risk Management Plan: Customer Media192
2.32 Risk Register: Customer Media194
2.33 Probability and Impact Assessment: Customer Media196
2.34 Probability and Impact Matrix: Customer Media198
2.35 Risk Data Sheet: Customer Media200
2.36 Procurement Management Plan: Customer Media202
2.37 Source Selection Criteria: Customer Media204
2.38 Stakeholder Management Plan: Customer Media206
2.39 Change Management Plan: Customer Media208
3.0 Executing Process Group: Customer Media210
3.1 Team Member Status Report: Customer Media212
3.2 Change Request: Customer Media214
3.3 Change Log: Customer Media216
3.4 Decision Log: Customer Media218
3.5 Quality Audit: Customer Media220
3.6 Team Directory: Customer Media223
3.7 Team Operating Agreement: Customer Media225
3.8 Team Performance Assessment: Customer Media227
3.9 Team Member Performance Assessment: Customer Media229
3.10 Issue Log: Customer Media231
4.0 Monitoring and Controlling Process Group: Customer Media233
4.1 Project Performance Report: Customer Media235
4.2 Variance Analysis: Customer Media237
4.3 Earned Value Status: Customer Media239
4.4 Risk Audit: Customer Media241
4.5 Contractor Status Report: Customer Media243
4.6 Formal Acceptance: Customer Media245
5.0 Closing Process Group: Customer Media247
5.1 Procurement Audit: Customer Media249
5.2 Contract Close-Out: Customer Media251
5.3 Project or Phase Close-Out: Customer Media253
5.4 Lessons Learned: Customer Media255
Index257
CRITERION #1: RECOGNIZE
INTENT: Be aware of the need for change. Recognize that there is an unfavorable variation, problem or symptom.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Are there recognized Customer media problems?
<--- Score
2. Who needs to know?
<--- Score
3. Are employees recognized for desired behaviors?
<--- Score
4. Are there any revenue recognition issues?
<--- Score
5.