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66. How would you define Personal Access System leadership?
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67. Are required metrics defined, what are they?
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68. Is the current ‘as is’ process being followed? If not, what are the discrepancies?
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69. Is the Personal Access System scope complete and appropriately sized?
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70. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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71. Have all of the relationships been defined properly?
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72. What specifically is the problem? Where does it occur? When does it occur? What is its extent?
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73. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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74. Are the Personal Access System requirements complete?
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75. What system do you use for gathering Personal Access System information?
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76. How can the value of Personal Access System be defined?
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77. Has a project plan, Gantt chart, or similar been developed/completed?
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78. How do you think the partners involved in Personal Access System would have defined success?
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79. How is the team tracking and documenting its work?
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80. Has the Personal Access System work been fairly and/or equitably divided and delegated among team members who are qualified and capable to perform the work? Has everyone contributed?
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81. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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82. In what way can you redefine the criteria of choice clients have in your category in your favor?
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83. What is the context?
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84. Is it clearly defined in and to your organization what you do?
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85. Do you all define Personal Access System in the same way?
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86. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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87. Have the customer needs been translated into specific, measurable requirements? How?
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88. When are meeting minutes sent out? Who is on the distribution list?
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89. Is the team equipped with available and reliable resources?
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90. What intelligence can you gather?
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91. What scope to assess?
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92. Who is gathering information?
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93. What are the rough order estimates on cost savings/opportunities that Personal Access System brings?
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94. How would you define the culture at your organization, how susceptible is it to Personal Access System changes?
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95. How was the ‘as is’ process map developed, reviewed, verified and validated?
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96. How do you manage scope?
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97. What are the dynamics of the communication plan?
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98. Who are the Personal Access System improvement team members, including Management Leads and Coaches?
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99. What information should you gather?
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100. How have you defined all Personal Access System requirements first?
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101. What are the compelling stakeholder reasons for embarking on Personal Access System?
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102. Are resources adequate for the scope?
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103. Are task requirements clearly defined?
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104. Are audit criteria, scope, frequency and methods defined?
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105. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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106. How do you gather requirements?
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107. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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108. Is the improvement team aware of the different versions of a process: what they think it is vs. what it actually is vs. what it should be vs. what it could be?
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109. How do you gather Personal Access System requirements?
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110. How do you build the right business case?
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111. Are different versions of process maps needed to account for the different types of inputs?
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112. How do you hand over Personal Access System context?
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113. Are customer(s) identified and segmented according to their different needs and requirements?
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114. What is the scope of the Personal Access System effort?
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115. Is there a critical path to deliver Personal Access System results?
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116. What is in the scope and what is not in scope?
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117. How did the Personal Access System manager receive input to the development of a Personal Access System improvement plan and the estimated completion dates/times of each activity?
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118. How are consistent Personal Access System definitions important?
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