45. What activities does the governance board need to consider?
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46. Have you identified your Customer experience management integration key performance indicators?
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47. Who else hopes to benefit from it?
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48. Are there Customer experience management integration problems defined?
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49. Does the problem have ethical dimensions?
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50. Is the quality assurance team identified?
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51. Looking at each person individually – does every one have the qualities which are needed to work in this group?
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52. What would happen if Customer experience management integration weren’t done?
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53. Are problem definition and motivation clearly presented?
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54. Can management personnel recognize the monetary benefit of Customer experience management integration?
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55. Is the need for organizational change recognized?
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56. What are the expected benefits of Customer experience management integration to the stakeholder?
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57. What vendors make products that address the Customer experience management integration needs?
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58. As a sponsor, customer or management, how important is it to meet goals, objectives?
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59. What needs to stay?
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60. Did you miss any major Customer experience management integration issues?
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61. What is the Customer experience management integration problem definition? What do you need to resolve?
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62. How do you recognize an Customer experience management integration objection?
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63. Do you know what you need to know about Customer experience management integration?
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64. Do you need different information or graphics?
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65. Where is training needed?
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66. Who should resolve the Customer experience management integration issues?
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67. What do employees need in the short term?
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68. Where do you need to exercise leadership?
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69. What should be considered when identifying available resources, constraints, and deadlines?
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70. Do you need to avoid or amend any Customer experience management integration activities?
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71. What tools and technologies are needed for a custom Customer experience management integration project?
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72. Consider your own Customer experience management integration project, what types of organizational problems do you think might be causing or affecting your problem, based on the work done so far?
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73. Does Customer experience management integration create potential expectations in other areas that need to be recognized and considered?
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74. Are your goals realistic? Do you need to redefine your problem? Perhaps the problem has changed or maybe you have reached your goal and need to set a new one?
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75. How do you identify subcontractor relationships?
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76. What creative shifts do you need to take?
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77. How are the Customer experience management integration’s objectives aligned to the group’s overall stakeholder strategy?
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78. What are the clients issues and concerns?
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79. What extra resources will you need?
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80. Do you have/need 24-hour access to key personnel?
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81. Why is this needed?
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82. What prevents you from making the changes you know will make you a more effective Customer experience management integration leader?
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83. Whom do you really need or want to serve?
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84. Which issues are too important to ignore?
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85. What is the smallest subset of the problem you can usefully solve?
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86. Will new equipment/products be required to facilitate Customer experience management integration delivery, for example is new software needed?
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87. What are the stakeholder objectives to be achieved with Customer experience management integration?
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88. Are there recognized Customer experience management integration problems?
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89. How many trainings, in total, are needed?
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90. What Customer experience management integration problem should be solved?
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91. Is it needed?
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92. What situation(s) led to this Customer experience management integration Self Assessment?
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93. Who needs to know about Customer experience management integration?
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94. For your Customer experience management integration project, identify and describe the business environment, is there more than one layer to the business environment?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Customer experience management integration Index at the beginning of the Self-Assessment.
CRITERION #2: DEFINE:
INTENT: