Your completed Customer Experience Management Integration Scorecard will give you a clear presentation of which Customer Experience Management Integration areas need attention.
Customer Experience Management Integration
Scorecard Example
Example of how the finalized Scorecard can look like:
Customer Experience Management Integration
Scorecard
Your Scores:
BEGINNING OF THE
SELF-ASSESSMENT:
Table of Contents
About The Art of Service8
Included Resources - how to access8
Purpose of this Self-Assessment10
How to use the Self-Assessment11
Customer Experience Management Integration
Scorecard Example13
Customer Experience Management Integration
Scorecard14
BEGINNING OF THE
SELF-ASSESSMENT:15
CRITERION #1: RECOGNIZE16
CRITERION #2: DEFINE:28
CRITERION #3: MEASURE:44
CRITERION #4: ANALYZE:60
CRITERION #5: IMPROVE:77
CRITERION #6: CONTROL:94
CRITERION #7: SUSTAIN:107
Customer Experience Management Integration and Managing Projects, Criteria for Project Managers:133
1.0 Initiating Process Group: Customer Experience Management Integration134
1.1 Project Charter: Customer Experience Management Integration136
1.2 Stakeholder Register: Customer Experience Management Integration138
1.3 Stakeholder Analysis Matrix: Customer Experience Management Integration139
2.0 Planning Process Group: Customer Experience Management Integration141
2.1 Project Management Plan: Customer Experience Management Integration144
2.2 Scope Management Plan: Customer Experience Management Integration146
2.3 Requirements Management Plan: Customer Experience Management Integration148
2.4 Requirements Documentation: Customer Experience Management Integration150
2.5 Requirements Traceability Matrix: Customer Experience Management Integration152
2.6 Project Scope Statement: Customer Experience Management Integration154
2.7 Assumption and Constraint Log: Customer Experience Management Integration156
2.8 Work Breakdown Structure: Customer Experience Management Integration158
2.9 WBS Dictionary: Customer Experience Management Integration160
2.10 Schedule Management Plan: Customer Experience Management Integration162
2.11 Activity List: Customer Experience Management Integration164
2.12 Activity Attributes: Customer Experience Management Integration166
2.13 Milestone List: Customer Experience Management Integration168
2.14 Network Diagram: Customer Experience Management Integration170
2.15 Activity Resource Requirements: Customer Experience Management Integration172
2.16 Resource Breakdown Structure: Customer Experience Management Integration174
2.17 Activity Duration Estimates: Customer Experience Management Integration176
2.18 Duration Estimating Worksheet: Customer Experience Management Integration178
2.19 Project Schedule: Customer Experience Management Integration180
2.20 Cost Management Plan: Customer Experience Management Integration183
2.21 Activity Cost Estimates: Customer Experience Management Integration185
2.22 Cost Estimating Worksheet: Customer Experience Management Integration187
2.23 Cost Baseline: Customer Experience Management Integration189
2.24 Quality Management Plan: Customer Experience Management Integration191
2.25 Quality Metrics: Customer Experience Management Integration193
2.26 Process Improvement Plan: Customer Experience Management Integration195
2.27 Responsibility Assignment Matrix: Customer Experience Management Integration197
2.28 Roles and Responsibilities: Customer Experience Management Integration199
2.29 Human Resource Management Plan: Customer Experience Management Integration201
2.30 Communications Management Plan: Customer Experience Management Integration203
2.31 Risk Management Plan: Customer Experience Management Integration205
2.32 Risk Register: Customer Experience Management Integration207
2.33 Probability and Impact Assessment: Customer Experience Management Integration209
2.34 Probability and Impact Matrix: Customer Experience Management Integration211
2.35 Risk Data Sheet: Customer Experience Management Integration213
2.36 Procurement Management Plan: Customer Experience Management Integration215
2.37 Source Selection Criteria: Customer Experience Management Integration217
2.38 Stakeholder Management Plan: Customer Experience Management Integration219
2.39 Change Management Plan: Customer Experience Management Integration221
3.0 Executing Process Group: Customer Experience Management Integration223
3.1 Team Member Status Report: Customer Experience Management Integration225
3.2 Change Request: Customer Experience Management Integration227
3.3 Change Log: Customer Experience Management Integration229
3.4 Decision Log: Customer Experience Management Integration231
3.5 Quality Audit: Customer Experience Management Integration233
3.6 Team Directory: Customer Experience Management Integration235
3.7 Team Operating Agreement: Customer Experience Management Integration237
3.8 Team Performance Assessment: Customer Experience Management Integration239
3.9 Team Member Performance Assessment: Customer Experience Management Integration241
3.10 Issue Log: Customer Experience Management Integration243
4.0 Monitoring and Controlling Process Group: Customer Experience Management Integration245
4.1 Project Performance Report: Customer Experience Management Integration247
4.2 Variance Analysis: Customer Experience Management Integration249
4.3 Earned