<--- Score
117. Have all basic functions of Managed Health Services been defined?
<--- Score
118. How do you gather the stories?
<--- Score
119. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
<--- Score
120. Will a Managed Health Services production readiness review be required?
<--- Score
121. What sort of initial information to gather?
<--- Score
122. Is there a Managed Health Services management charter, including stakeholder case, problem and goal statements, scope, milestones, roles and responsibilities, communication plan?
<--- Score
123. Do you have organizational privacy requirements?
<--- Score
124. Has a Managed Health Services requirement not been met?
<--- Score
125. Has a project plan, Gantt chart, or similar been developed/completed?
<--- Score
126. Has a team charter been developed and communicated?
<--- Score
127. How would you define Managed Health Services leadership?
<--- Score
128. What Managed Health Services services do you require?
<--- Score
129. What key stakeholder process output measure(s) does Managed Health Services leverage and how?
<--- Score
130. What is the scope of the Managed Health Services work?
<--- Score
131. How is the team tracking and documenting its work?
<--- Score
132. Where can you gather more information?
<--- Score
Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Managed Health Services Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. How will you measure your Managed Health Services effectiveness?
<--- Score
2. How do you prevent mis-estimating cost?
<--- Score
3. Do you have any cost Managed Health Services limitation requirements?
<--- Score
4. What potential environmental factors impact the Managed Health Services effort?
<--- Score
5. What are the costs of reform?
<--- Score
6. Will Managed Health Services have an impact on current business continuity, disaster recovery processes and/or infrastructure?
<--- Score
7. How will effects be measured?
<--- Score
8. What measurements are possible, practicable and meaningful?
<--- Score
9. What disadvantage does this cause for the user?
<--- Score
10. What are your customers expectations and measures?
<--- Score
11. How do you control the overall costs of your work processes?
<--- Score
12. How do you verify if Managed Health Services is built right?
<--- Score
13. What is your Managed Health Services quality cost segregation study?
<--- Score
14. How will your organization measure success?
<--- Score
15. Do the benefits outweigh the costs?
<--- Score
16. What would it cost to replace your technology?
<--- Score
17. What are the estimated costs of proposed changes?
<--- Score
18. Do you verify that corrective actions were taken?
<--- Score
19. Are the measurements objective?
<--- Score
20. How do you verify and validate the Managed Health Services data?
<--- Score
21. What evidence is there and what is measured?
<--- Score
22. Have design-to-cost goals been established?
<--- Score
23. How do you measure efficient delivery of Managed Health Services services?
<--- Score
24. Are there competing Managed Health Services priorities?
<--- Score
25. What is the cause of any Managed Health Services gaps?
<--- Score
26. Are supply costs steady or fluctuating?
<--- Score
27. What are hidden Managed Health Services quality costs?
<--- Score
28. How do you verify your resources?
<--- Score
29. Where is it measured?
<--- Score
30. Who is involved in verifying compliance?
<--- Score
31. How is performance measured?
<--- Score
32. How can you measure Managed Health Services in a systematic way?
<--- Score
33. Why do you expend time and effort to implement measurement, for whom?
<--- Score
34. Are there measurements based on task performance?
<--- Score
35. What is the total fixed cost?
<--- Score
36. How frequently do you verify your Managed Health Services strategy?
<--- Score
37.