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118. What Microsoft Exchange Server services do you require?
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119. Has the improvement team collected the ‘voice of the customer’ (obtained feedback – qualitative and quantitative)?
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120. What constraints exist that might impact the team?
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121. What is the scope of the Microsoft Exchange Server work?
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122. In what way can you redefine the criteria of choice clients have in your category in your favor?
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123. What is out-of-scope initially?
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124. If substitutes have been appointed, have they been briefed on the Microsoft Exchange Server goals and received regular communications as to the progress to date?
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125. When are meeting minutes sent out? Who is on the distribution list?
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126. What are the dynamics of the communication plan?
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127. Are roles and responsibilities formally defined?
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128. What are the requirements for audit information?
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129. Are stakeholder processes mapped?
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130. Is scope creep really all bad news?
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131. What are the boundaries of the scope? What is in bounds and what is not? What is the start point? What is the stop point?
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132. Are approval levels defined for contracts and supplements to contracts?
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133. Has a Microsoft Exchange Server requirement not been met?
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134. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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135. What is the definition of success?
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136. Are required metrics defined, what are they?
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137. Is the Microsoft Exchange Server scope complete and appropriately sized?
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138. How do you gather Microsoft Exchange Server requirements?
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139. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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140. Is the team equipped with available and reliable resources?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Microsoft Exchange Server Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. What are your operating costs?
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2. What measurements are possible, practicable and meaningful?
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3. Will Microsoft Exchange Server have an impact on current business continuity, disaster recovery processes and/or infrastructure?
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4. Do the benefits outweigh the costs?
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5. What are predictive Microsoft Exchange Server analytics?
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6. What could cause delays in the schedule?
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7. How will you measure success?
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8. What measurements are being captured?
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9. How do you verify and develop ideas and innovations?
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10. Among the Microsoft Exchange Server product and service cost to be estimated, which is considered hardest to estimate?
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11. Are missed Microsoft Exchange Server opportunities costing your organization money?
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12. How do you prevent mis-estimating cost?
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13. What details are required of the Microsoft Exchange Server cost structure?
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14. How do you verify if Microsoft Exchange Server is built right?
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15. How much does it cost?
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16. What does your operating model cost?
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17. What can be used to verify compliance?
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18. How can you manage cost down?
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19. Does management have the right priorities among projects?
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20. What does a Test Case verify?
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21. What are the Microsoft Exchange Server key cost drivers?
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22. Which Microsoft Exchange Server impacts are significant?
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23. What users will be impacted?
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24. How do you verify performance?
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25. Are there any easy-to-implement alternatives to Microsoft Exchange Server? Sometimes other solutions are available that do not require the cost implications of a full-blown project?
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26. Is the cost worth the Microsoft Exchange Server effort ?
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27. Have design-to-cost goals been established?
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28.