7 CHAPTER 1: What We Learned from the Pandemic: Our Research Shows Remote Work Is Here to Stay Our Research on the Virtual Experience During a Pandemic Key Findings The Bottom Line Notes
8 CHAPTER 2: No Trust = No Team: The Formula for Building Cohesive Relationships Virtually Warning Signs of Low Trust Examples of Low Trust Examples of High Trust Building Trust in a Virtual Team: The Credibility Factor The Bottom Line Note
9 CHAPTER 3: What Does Good Look Like? Profile of High-Performing Virtual Teams Team Composition Communication and Training Leadership and Management Common Problems That Hurt Virtual Team Performance The RAMP Model The Bottom Line
10 CHAPTER 4: How to RAMP Up Your Virtual Team's Performance: A Blueprint for Success Tips to “RAMP Up” Your Virtual Team Performance Conversation Channels Team-Building Software Videos of Company Events Quizzes Virtual Photo Competitions and Submissions Coffee Meetings, Team Challenges, or Pizza Parties via Video Digital “Bonfires”/All Company Meetings The Bottom Line
11 CHAPTER 5: Out of Sight, Not Out of Mind: How to Inspire and Motivate from Afar Find Ways to Recognize and Reward Employees Get to Understand the Values of Your Remote Team Members Help the Team Find Its “Why?” and Then Focus on the “How” Create a Sense of Purpose and then Focus on the “How” Become a Storyteller The Bottom Line Notes
12 CHAPTER 6: “You're on Mute”: The Ultimate Guide for Hosting Virtual Meetings Before the Meeting Running the Meeting The Five Types of Disruptors in Virtual Meetings and How to Handle Them A Few Important Caveats About Media Richness: Video Burnout The Bottom Line Notes
13 CHAPTER 7: Hiring Without a Handshake: Discovering Successful Virtual Leaders Create a Dynamic Profile That Reflects Your Future Needs Defining the Requirements: What Should I Look for in a Great Virtual Leader? Walk the Talk: Virtual Interview Best Practices Virtual Hiring: A Net Benefit for All The Bottom Line Notes
14 CHAPTER 8: Surviving Day One: A Toolkit for Remote Onboarding Onboarding CEOs and Senior Executives Four General Onboarding Recommendations Conclusion The Bottom Line Notes
15 CHAPTER 9: Continuous Improvement: High-Impact Coaching and Accountability at a Distance Principles of Virtual Coaching Managing Accountability Setting People Up for Success After-the-Fact Accountability Booster: Three Coaching Questions The Bottom Line Notes