After administering to himself several such lectures Podtyagin, the head ticket collector, begins to feel an irresistible impulse to get to work. It is past one o’clock at night, but in spite of that he wakes the ticket collectors and with them goes up and down the railway carriages, inspecting the tickets.
“T-t-tickets… P-p-p-please!” he keeps shouting, briskly snapping the clippers.
Sleepy figures, shrouded in the twilight of the railway carriages, start, shake their heads, and produce their tickets.
“T-t-t-tickets, please!” Podtyagin addresses a second-class passenger, a lean, scraggy-looking man, wrapped up in a fur coat and a rug and surrounded with pillows. “Tickets, please!”
The scraggy-looking man makes no reply. He is buried in sleep. The head ticket-collector touches him on the shoulder and repeats impatiently: “T-t-tickets, p-p-please!”
The passenger starts, opens his eyes, and gazes in alarm at Podtyagin.
“What?… Who?… Eh?”
“You’re asked in plain language: t-t-tickets, p-p-please! If you please!”
“My God!” moans the scraggy-looking man, pulling a woebegone face. “Good Heavens! I’m suffering from rheumatism…. I haven’t slept for three nights! I’ve just taken morphia on purpose to get to sleep, and you… with your tickets! It’s merciless, it’s inhuman! If you knew how hard it is for me to sleep you wouldn’t disturb me for such nonsense…. It’s cruel, it’s absurd! And what do you want with my ticket! It’s positively stupid!”
Podtyagin considers whether to take offence or not — and decides to take offence.
“Don’t shout here! This is not a tavern!”
“No, in a tavern people are more humane…” coughs the passenger. “Perhaps you’ll let me go to sleep another time! It’s extraordinary: I’ve travelled abroad, all over the place, and no one asked for my ticket there, but here you’re at it again and again, as though the devil were after you… .”
“Well, you’d better go abroad again since you like it so much.”
“It’s stupid, sir! Yes! As though it’s not enough killing the passengers with fumes and stuffiness and draughts, they want to strangle us with red tape, too, damn it all! He must have the ticket! My goodness, what zeal! If it were of any use to the company — but half the passengers are travelling without a ticket!”
“Listen, sir!” cries Podtyagin, flaring up. “If you don’t leave off shouting and disturbing the public, I shall be obliged to put you out at the next station and to draw up a report on the incident!”
“This is revolting!” exclaims “the public,” growing indignant. “Persecuting an invalid! Listen, and have some consideration!”
“But the gentleman himself was abusive!” says Podtyagin, a little scared. “Very well…. I won’t take the ticket… as you like…. Only, of course, as you know very well, it’s my duty to do so…. If it were not my duty, then, of course… You can ask the stationmaster… ask anyone you like… .”
Podtyagin shrugs his shoulders and walks away from the invalid. At first he feels aggrieved and somewhat injured, then, after passing through two or three carriages, he begins to feel a certain uneasiness not unlike the pricking of conscience in his ticket-collector’s bosom.
“There certainly was no need to wake the invalid,” he thinks, “though it was not my fault… .They imagine I did it wantonly, idly. They don’t know that I’m bound in duty… if they don’t believe it, I can bring the stationmaster to them.” A station. The train stops five minutes. Before the third bell, Podtyagin enters the same second-class carriage. Behind him stalks the stationmaster in a red cap.
“This gentleman here,” Podtyagin begins, “declares that I have no right to ask for his ticket and… and is offended at it. I ask you, Mr. Stationmaster, to explain to him…. Do I ask for tickets according to regulation or to please myself? Sir,” Podtyagin addresses the scraggy-looking man, “sir! you can ask the stationmaster here if you don’t believe me.”
The invalid starts as though he had been stung, opens his eyes, and with a woebegone face sinks back in his seat.
“My God! I have taken another powder and only just dozed off when here he is again… again! I beseech you have some pity on me!”
“You can ask the stationmaster… whether I have the right to demand your ticket or not.”
“This is insufferable! Take your ticket… take it! I’ll pay for five extra if you’ll only let me die in peace! Have you never been ill yourself? Heartless people!”
“This is simply persecution!” A gentleman in military uniform grows indignant. “I can see no other explanation of this persistence.”
“Drop it …” says the stationmaster, frowning and pulling Podtyagin by the sleeve.
Podtyagin shrugs his shoulders and slowly walks after the stationmaster.
“There’s no pleasing them!” he thinks, bewildered. “It was for his sake I brought the stationmaster, that he might understand and be pacified, and he… swears!”
Another station. The train stops ten minutes. Before the second bell, while Podtyagin is standing at the refreshment bar, drinking seltzer water, two gentlemen go up to him, one in the uniform of an engineer, and the other in a military overcoat.
“Look here, ticket-collector!” the engineer begins, addressing Podtyagin. “Your behaviour to that invalid passenger has revolted all who witnessed it. My name is Puzitsky; I am an engineer, and this gentleman is a colonel. If you do not apologize to the passenger, we shall make a complaint to the traffic manager, who is a friend of ours.”
“Gentlemen! Why of course I… why of course you …” Podtyagin is panic-stricken.
“We don’t want explanations. But we warn you, if you don’t apologize, we shall see justice done to him.”
Certainly I… I’ll apologize, of course… To be sure… .”
Half an hour later, Podtyagin having thought of an apologetic phrase which would satisfy the passenger without lowering his own dignity, walks into the carriage. “Sir,” he addresses the invalid. “Listen, sir… .”
The invalid starts and leaps up: “What?”
“I… what was it?… You mustn’t be offended… .”
“Och! Water …” gasps the invalid, clutching at his heart. “I’d just taken a third dose of morphia, dropped asleep, and… again! Good God! when will this torture cease!”
“I only… you must excuse …”
“Oh!… Put me out at the next station! I can’t stand any more…. I… I am dying… .”
“This is mean, disgusting!” cry the “public,” revolted. “Go away! You shall pay for such persecution. Get away!”
Podtyagin waves his hand in despair, sighs, and walks out of the carriage. He goes to the attendants’ compartment, sits down at the table, exhausted, and complains:
“Oh, the public! There’s no satisfying them! It’s no use working and doing one’s best! One’s driven to drinking and cursing it all…. If you do nothing — they’re angry; if you begin doing your duty, they’re angry too. There’s nothing