8 PART 5: Project Delivery CHAPTER 14: Building Client Relationships UNDERSTANDING YOUR CLIENT BUYER DEMOGRAPHICS THE BUYER DECISION‐MAKING PROCESS CREATING CUSTOMER LOYALTY MANAGING CUSTOMER EXPECTATIONS BRINGING VALUE TO CLIENTS THROUGH DESIGN NEGOTIATING CONFIDENTIALITY GOOD IMPRESSIONS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 15: The Project Management Process WHAT IS PROJECT MANAGEMENT? THE ROLE OF THE DESIGNER/SPECIFIER PHASES OF AN INTERIOR DESIGN PROJECT STAKEHOLDERS SELECTING PROJECT TEAMS PROJECT DELIVERY METHODS BUILDING INFORMATION MODELING (BIM) RISK MANAGEMENT VALUE ENGINEERING PLAN REVIEW BOARDS PROJECT SCHEDULES PROJECT BUDGETING MANAGING AND RECORDING YOUR TIME PROJECT FILES OR JOB BOOKS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 16: Contract Documents and Specifications CONTRACT DOCUMENTS SPECIFICATIONS SPECIFICATIONS ORGANIZATION SUSTAINABLE PRODUCT SPECIFICATIONS CONSTRUCTION AGREEMENT COMPETITIVE BIDDING MODIFICATIONS SUBMITTALS WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? REFERENCES CHAPTER 17: Contract Administration: Construction and Order Processing CONTRACT ADMINISTRATION: CONSTRUCTION CONTRACT ADMINISTRATION: PROCUREMENT AND ORDER PROCESSING SHIPPING AND FREIGHT EXPEDITING WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO? CHAPTER 18: Contract Administration: Delivery and Project Closeout DELIVERY AND INSTALLATION PROJECT CLOSEOUT POSTOCCUPANCY AND FOLLOW‐UP WEB SITES RELEVANT TO THIS CHAPTER KEY TERMS WHAT WOULD YOU DO?
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PART 6: Establishing an Interior Design Practice
CHAPTER 19: Creating and Managing an Interior Design Practice
MOTIVATIONS FOR BUSINESS OWNERSHIP
UNDERSTANDING THE RISKS OF BUSINESS OWNERSHIP
ADVANTAGES AND DISADVANTAGES OF BUSINESS OWNERSHIP
TYPES OF PRACTICE ORGANIZATIONS
WORKING ALONE
BUYING AN EXISTING BUSINESS
THE STAGES OF A BUSINESS
FUNCTIONS OF MANAGEMENT
MANAGEMENT STYLES
WEB SITES RELEVANT TO THIS CHAPTER
KEY TERMS
WHAT