What Other Information Do You Need?
Knowledge is power.
—Sir Francis Bacon
Fred walked into the kitchen and told Brigitte, “I'm sorry, but we're going to have to sell this house, and if we can't, we're going to lose it. There's nothing else we can do.” Brigitte burst into tears. This couldn't be possible. This was her dream house that they worked so hard for. She had had no idea there was a problem. How could this be happening? She was not going to stand for it. They began to fight, and Fred ended up storming out of the house.
This scenario played out between a couple, but the underlying dynamics happen all the time in businesses large as well as small, particularly in layoffs and restructurings. Some folks have more information than others. The ones in the know have been thinking through options and scenarios for a while. During that time, they may even be telling the other people involved that “everything's fine.” Then they come out with a fait accompli, leaving the people receiving the message to feel broadsided or even deceived.
If you're on the Fred side of the story and haven't announced a change yet, consider giving the people involved a heads-up. That's what the nonprofit my brother-in-law works for did. They said there might be layoffs in three months depending on donations. That allowed my sister and him to prepare, emotionally and financially. When you give the heads-up early on, you also allow for the possibility that others may bring creative ideas to the situation that you hadn't considered. For instance, maybe your staff is willing to take reduced hours or a two-week unpaid vacation so that no one needs to be laid off.
You also create more buy-in when you involve people in thinking the situation through. Maybe Brigitte would have been more willing to give up the house if she'd been part of the conversation earlier on. At the very least, when you announce a required change, be sure to offer a context for your decision—what you thought of and why you came to the conclusions you did—so the others have a chance to get up to speed.
If you are on the Brigitte side, you may have no choice about how or when you receive the news. But you can be aware that understanding the causes and the need for change may help you cope better. You may never agree with the decision, but when you understand what caused the Freds of the world to make the choice they did, it may make acceptance a bit easier.
If this is a change that you've been hit with by someone else, here are some questions you may want to ask in order to understand what's going on as fully as possible. They may seem basic, but given that change can trigger your fight-or-flight response, which cuts down on your capacity to think logically, a cheat sheet to help gather the facts might be useful. In parentheses are possible answers in two scenarios—a layoff and a house loss—to give you a sense of how it might go.
What's changing? (We are shutting down the business./We need to sell our home and move.)
What factors led up to the change or what events drove the change? (Customer demand is down due to the economy./The value of our house has dropped below the amount of our mortgage.)
What specific events/actions are going to occur? (Everyone will be laid off./We need to hire a real estate agent.)
When will these events/actions occur? (You will be terminated on August 1./ASAP.)
Who else is impacted by the change? (All forty-five people will be laid off./We need to talk to the kids.)
How was this conclusion reached and what alternatives were considered? (We tried to get an extension on our line of credit but were turned down./I tried to get a new mortgage, but the drop in value would require us to make a big up-front payment that we cannot afford.)
What options are available to deal with the impact on me? (You should apply for unemployment insurance./We can find something smaller to rent or we can move in with my mother.)
What resources are available to help me through the change? (Being a small company, we don't have outplacement services, so you will have to look for help elsewhere./Real estate agents, online sites.)
How are others in a similar situation dealing with this? (Perhaps you can create a support group with the other employees./Let's call the Gonzaleses; they went through this.)
As for Fred and Brigitte, when Fred realized that he hadn't let his wife in on his reasoning, he went back to square one. He presented the problem and asked her to think with him about a solution. In the end, she came to the same conclusion as he had, and they sold their house. But this time they were on the same page.
The Truth Will Set You Free (Or at Least into Motion)
Denial ain't a river in Egypt.
—Anonymous
Sandra was slowly sinking into debt each month. Her graphics business was just not making enough money. Periodically she'd get her eighty-three-year-old mother to give her a loan, which she'd never pay back. When family members would ask about it, she'd say, “I'm a fifty-nine-year-old woman. I'm doing all I can. There's nothing else I can do.” One day, her sister and daughter decided to intervene. They sat her down and said, “You have a problem. You can't go on like this. We're here to help.” First they went over her budget with her. Sandra hadn't looked at the figures in more than a year. “We helped her see the actual amount of money she was losing each month and brainstorm ideas of how to make it up,” explained her sister. “When she said, ‘There's nothing else I can do,’ we went on Craigslist with her to see what jobs were available and what the requirements were. She realized that she did have the ability to do many jobs listed there. She's since gone out and gotten a part-time job that enables her to keep her business running and not go in the hole.”
Denial can take many forms. It can be a refusal to admit there's a problem, or an inability to look squarely at the situation, or to take action on it. Or it can be certainty that attempts to make the situation better are futile: “Why try? It won't make a difference.” Deep down, we're afraid the problem is too big or hairy to cope with. So we ignore that it's there. If we know it will mean giving up something we're strongly attached to or even addicted to, we may pretend it's not going on so we won't have to do the painful work of change.
As people who love those with addictions know, you can't make someone come out of denial. How and when a person decides to confront reality and change remain a mystery. Interventions often work, however, because they can wake the person up out of the trance she's been in—she may see that the situation is serious enough that you've gathered together to talk about it. And she may realize she doesn't have to face the change alone—you're going to help.
I'm not suggesting that if you love someone with an addiction that you stage an intervention on your own. That takes real experience and expertise.
But if you're concerned that someone you're close to needs to accept the reality of a situation and just needs a little push to get going, sometimes straight talk, coupled with help in getting them started, can work. An Internet entrepreneur told me the other day of a very useful conversation he had with his accountant. The accountant said, “After looking at your books, I need to tell you it's down to your business or your house. If you don't let the one go, you will lose the other.” “It was just what I needed in order to stop hoping for a miracle and go out and look for a job,” said Bob.
A friend had been telling me for months she needed to look at her finances because she knew she was spending too much. I offered to sit with her as she faced the music. The numbers showed she was spending $2,000 more a month than she made. Like so many of us, she'd been living off that lovely piggy bank—the equity in her house—which suddenly dried up. Looking at the actual number was the wake-up call she needed to get a serious budget in place and a plan to pay off her huge second mortgage.
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