Как дозвониться в Рай. 122 приема телепереговоров. Андрей Николаевич Толкачев

Все успешные люди когда-то начинали с нуля // Журнал: Event-маркетинг, #4, 2014 г.

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      Трейси Б. Переговоры ООО «Манн, Иванов и Фербер», 2014.

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      Гоулстон М. Я слышу вас насквозь. Эффективная техника переговоров. —М.: Манн, Иванов, Фарбер. 2015.

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