Afar, a tiny spark glimmered from some watchman's-box, which seemed to stand on the edge of the world. Akaky Akakiyevich's cheerfulness diminished at this point in a marked degree. He entered the square, not without an involuntary sensation of fear, as though his heart warned him of some evil. He glanced back, and on both sides it was like a sea about him. "No, it is better not to look," he thought, and went on, closing his eyes. When he opened them, to see whether he was near the end of the square, he suddenly beheld, standing just before his very nose, some bearded individuals of precisely what sort, he could not make out. All grew dark before his eyes, and his heart throbbed.
"Of course, the cloak is mine!" said one of them in a loud voice, seizing hold of his collar. Akaky Akakiyevich was about to shout "Help!" when the second man thrust a fist, about the size of an official's head, at his very mouth, muttering, "Just you dare to scream!"
Akaky Akakiyevich felt them strip off his cloak, and give him a kick. He fell headlong upon the snow, and felt no more.
In a few minutes he recovered consciousness, and rose to his feet, but no one was there. He felt that it was cold in the square, and that his cloak was gone. He began to shout, but his voice did not appear to reach the outskirts of the square. In despair, but without ceasing to shout, he started at a run across the square, straight towards the watch-box, beside which stood the watchman, leaning on his halberd, and apparently curious to know what kind of a customer was running towards him shouting. Akaky Akakiyevich ran up to him, and began in a sobbing voice to shout that he was asleep, and attended to nothing, and did not see when a man was robbed. The watchman replied that he had seen two men stop him in the middle of the square, but supposed that they were friends of his, and that, instead of scolding vainly, he had better go to the police on the morrow, so that they might make a search for whoever had stolen the cloak.
Akaky Akakiyevich ran home and arrived in a state of complete disorder, his hair which grew very thinly upon his temples and the back of his head all tousled, his body, arms and legs, covered with snow. The old woman, who was mistress of his lodgings, on hearing a terrible knocking, sprang hastily from her bed, and, with only one shoe on, ran to open the door, pressing the sleeve of her chemise to her bosom out of modesty. But when she had opened it, she fell back on beholding Akaky Akakiyevich in such a condition. When he told her about the affair, she clasped her hands, and said that he must go straight to the district chief of police, for his subordinate would turn up his nose, promise well, and drop the matter there. The very best thing to do, therefore, would be to go to the district chief, whom she knew, because Finnish Anna, her former cook, was now nurse at his house. She often saw him passing the house, and he was at church every Sunday, praying, but at the same time gazing cheerfully at everybody; so that he must be a good man, judging from all appearances. Having listened to this opinion, Akaky Akakiyevich betook himself sadly to his room. And how he spent the night there, any one who can put himself in another's place may readily imagine.
Early in the morning, he presented himself at the district chief's, but was told the official was asleep. He went again at ten and was again informed that he was asleep. At eleven, and they said, "The superintendent is not at home." At dinner time, and the clerks in the ante-room would not admit him on any terms, and insisted upon knowing his business. So that at last, for once in his life, Akaky Akakiyevich felt an inclination to show some spirit, and said curtly that he must see the chief in person, that they ought not to presume to refuse him entrance, that he came from the department of justice, and that when he complained of them, they would see.
The clerks dared make no reply to this, and one of them went to call the chief, who listened to the strange story of the theft of the coat. Instead of directing his attention to the principal points of the matter, he began to question Akaky Akakiyevich. Why was he going home so late? Was he in the habit of doing so, or had he been to some disorderly house? So that Akaky Akakiyevich got thoroughly confused, and left him, without knowing whether the affair of his cloak was in proper train or not.
All that day, for the first time in his life, he never went near the department. The next day he made his appearance, very pale, and in his old cape, which had become even more shabby. The news of the robbery of the cloak touched many, although there were some officials present who never lost an opportunity, even such a one as the present, of ridiculing Akaky Akakiyevich. They decided to make a collection for him on the spot, but the officials had already spent a great deal in subscribing for the director's portrait, and for some book, at the suggestion of the head of that division, who was a friend of the author; and so the sum was trifling.
One of them, moved by pity, resolved to help Akaky Akakiyevich with some good advice, at least, and told him that he ought not to go to the police, for although it might happen that a police-officer, wishing to win the approval of his superiors, might hunt up the cloak by some means, still, his cloak would remain in the possession of the police if he did not offer legal proof that it belonged to him. The best thing for him, therefore, would be to apply to a certain prominent personage; since this prominent personage, by entering into relation with the proper persons, could greatly expedite the matter.
As there was nothing else to be done, Akaky Akakiyevich decided to go to the prominent personage. What was the exact official position of the prominent personage, remains unknown to this day. The reader must know that the prominent personage had but recently become a prominent personage, having up to that time been only an insignificant person. Moreover, his present position was not considered prominent in comparison with others still more so. But there is always a circle of people to whom what is insignificant in the eyes of others, is important enough. Moreover, he strove to increase his importance by sundry devices. For instance, he managed to have the inferior officials meet him on the staircase when he entered upon his service; no one was to presume to come directly to him, but the strictest etiquette must be observed; the collegiate recorder must make a report to the government secretary, the government secretary to the titular councillor, or whatever other man was proper, and all business must come before him in this manner. In Holy Russia, all is thus contaminated with the love of imitation; every man imitates and copies his superior. They even say that a certain titular councillor, when promoted to the head of some small separate office, immediately partitioned off a private room for himself, called it the audience chamber, and posted at the door a lackey with red collar and braid, who grasped the handle of the door, and opened to all comers, though the audience chamber would hardly hold an ordinary writing table.
The manners and customs of the prominent personage were grand and imposing, but rather exaggerated. The main foundation of his system was strictness. "Strictness, strictness, and always strictness!" he generally said; and at the last word he looked significantly into the face of the person to whom he spoke. But there was no necessity for this, for the halfscore of subordinates, who formed the entire force of the office, were properly afraid. On catching sight of him afar off, they left their work, and waited, drawn up in line, until he had passed through the room. His ordinary converse with his inferiors smacked of sternness, and consisted chiefly of three phrases: "How dare you?" "Do you know whom you are speaking to?" "Do you realise who is standing before you?"
Otherwise he was a very kind-hearted man, good to his comrades, and ready to oblige. But the rank of general threw him completely off his balance. On receiving any one of that rank, he became confused, lost his way, as it were, and never knew what to do. If he chanced to be amongst his equals, he was still a very nice kind of man, a very good fellow in many respects, and not stupid, but the very moment that he found himself in the society of people but one rank lower than himself, he became silent. And his situation aroused sympathy, the more so, as he felt himself that he might have been making an incomparably better use of his time. In his eyes, there was sometimes visible a desire to join some interesting conversation or group, but he was kept back by the thought, "Would it not be a very great condescension on his part? Would it not be familiar?