Hummingbird Program Manager,Penn State Milton S. Hershey Children’s Hospital
Cheryl Dellasega, PhD, RN, CRNP
Professor of Humanities, Penn State College of Medicine Professor of Women’s Studies, Penn State University
Kelly K. Dineen, RN, JD
Assistant Dean for Academic Affairs, Instructor of Health Law Saint Louis University School of Law
Jared M. Dougherty, MBA, MSN, RN, CCRN, CNML
Manager of Cardiovascular Services, Clinical Services Group, HCA Healthcare
Laura Dzurec, PhD, PMHCNS-BC, ANEF, FAAN
Senior Scholar, Boston College Connell School of Nursing
Cole Edmonson, DNP, RN, FACHE, NEA-BC, FAAN
Vice President, Patient Care Services; Chief Nursing Officer, Texas Health Presbyterian Hospital Dallas Robert Wood Johnson Foundation Executive Nurse Fellow
Patricia Artley Hart, MS, RN, CPN, NE-BC
Director of Nursing Children’s Hospital and Women’s Health, Penn State Hershey Medical Center
Kathleen Merrill Jackson, DEL, MSN, RN
Doctoral Fellow and Consultant,Mountain State University and ITT Educational Services
Susan Johnson, MN, RN
Instructor; Doctoral Student, University of Washington
Mary Lou Kanaskie, MS, RN-BC, AOCN
PhD Candidate; Clinical Nurse Educator–Oncology Nurse Residency Program Coordinator Nursing Education and Professional Development, Penn State Milton S. Hershey Medical Center
Donna Kandsberger, MSN, RN, CPHON, PCNS-BC
Clinical Nurse Specialist, Pediatric Hematology/Oncology, Penn State Hershey Children’s Hospital Clinical Instructor, Department of Pediatrics, Penn State College of Medicine
Monica Kennison, EdD, RN
Susan V. Clayton Nursing Chair and Professor, Berea College
Karlene Kerfoot, PhD, RN, NEA-BC, FAAN
Kerfoot & Associates, Inc.
Jonathon A. Koob, MHA, BSN, RN
Director of Critical Care Services, Lafayette General Medical Center
Sherry Kwater, MSM, BSN, RN
Chief Nursing Officer,Penn State Milton S. Hershey Medical Center
Mary T. Meadows, MS, MBA, RN
CENP Director, Professional Practice, AONE Executive Director, AONE Foundation
Eric R. Messner, PhD, FNP-BC
Assistant Professor, Department of Family and Community Medicine, Penn State Milton S. Hershey Medical Center, Penn State College of Medicine
Robin Elaine Murray, DNP, RN
Assistant Professor of Nursing and Associate Dean, Missouri Baptist University
Victoria Schirm, PhD, RN
Director of Nursing Research,Penn State Milton S. Hershey Medical Center
Shellie Simons, PhD, RN
Associate Professor, Department of Nursing, University of Massachusetts Lowell
Melissa J. Snyder, DEd, CRNP
Campus Coordinator of Nursing Programs,Penn State Harrisburg
Whitney Staub-Juergens, DNP, MSN, RN, CCRN, NE-BC
Director of Care Delivery, Clinical Services Group,HCA Healthcare
table of contents
part 1 the relational nurse manager
clearing toxicity: scenarios, insights, and reflections
2 the newbie: mistreatment of new nurses
clearing toxicity: scenarios, insights, and reflections
2.2 The Right Kind of Experience
3 the know-it-all/criticism queen
clearing toxicity: scenarios, insights, and reflections