14.3 Obligation management within CATS CM
14.4 Interaction with the realization and verification manager
14.5 Obligations assessment: obligation management tool
15.1 Aspects of the financial management of a contract
15.2 Financial management within CATS CM
15.3 Interaction with the realization and verification manager
16 CM ESSENTIAL 7: CONTRACT GOVERNANCE
16.1 What is contract governance?
16.2 Contract governance within CATS CM
16.4 Interaction with the realization and verification manager
17 CM ESSENTIAL 8: SATISFACTION
17.1 How to determine satisfaction?
17.2 Expectation management within CATS CM
17.3 Interaction with the realization and verification manager
18 CM ESSENTIAL 9: CONTRACT CALENDAR
18.1 Contract calendar content
18.2 Maintaining the contract calendar
18.3 Interaction with the realization and verification manager
19 CM ESSENTIAL 10: CONTRACT FILE
19.1 Contract file construction
19.2 Availability and accessibility of the contract file
19.3 Maintaining the contract file
19.4 Interaction with the realization and verification manager
Part IV Implementing, Measuring And Improving Contract Management
21 ESTABLISHING A POLICY FOR THE CONTRACT MANAGEMENT PROCESS
21.1 Content of the contract management policy
21.2 Definition of contract management
21.3 Establishing which contracts must be covered by the contract management process
21.4 The desired maturity level of the contract management process
21.5 The relationship between roles and functions
21.6 Required competencies to fulfill the roles and functions
21.7 Positioning contract management
22 THE PROCESS OWNER CONTRACT MANAGEMENT
22.1 Positioning process ownership
22.2 The role of the process owner
23 IMPLEMENTING CONTRACT MANAGEMENT
23.3 What are the implementation success factors?
23.4 An existing contract administration system: pitfall or success factor?
24 MEASURING, CONTROLLING AND IMPROVING CONTRACT MANAGEMENT
24.1 Measuring, controlling and improving the contract management process
24.2 Measuring, controlling and improving contract management on one contract
24.3 Consulting with colleagues