20 Index
List of Illustrations
1 Chapter 5FIGURE 5.1 Communication Mode Selection Chart.
2 Chapter 7FIGURE 7.1 Neurolinguistic programming: eye cues.
3 Chapter 9FIGURE 9.1 Gesture cluster: openness.FIGURE 9.2 Gesture cluster: defensiveness.FIGURE 9.3 Gesture cluster: evaluation.FIGURE 9.4 Gesture cluster: nervousness.FIGURE 9.5 Gesture cluster: boredom/impatience.
4 Chapter 11FIGURE 11.1 The conference room.
5 AppendixFIGURE A.1 Happiness.FIGURE A.2 Surprise.FIGURE A.3 Disgust.
Guide
1 Cover
2 Table of Contents
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