3 Onboarding process: To invest a lot of time in the beginning: to give guidance and support to grow into the organization, to familiarize new employees with the structures, values and objectives of the company. Clarify how IT and collaboration tools work. Where and how knowledge, documents and results are stored in knowledge and project databases. How communication is maintained, which wording, what reaction times are usual. How conflicts are communicated. Mentors from leadership and colleagues who are available for questions and support.
4 Being interested in people and making clear goals: Feel and understanding of individuality: work style, preferences, personal priorities, basic conditions and objectives. Clarify the expectations of leadership, performance, growth opportunities, teamwork and approach. A mutual process to dismantle the discrepancy between self-perception and the perception of others on the part of both the executive and the employee, and to build up mutual understanding and appreciation.
5 Trust employees and “let go”: If points 1 to 4 have been observed, the manager believes in the person and gives freedom, authority and delegation. She can “let go” with confidence in the result orientation and the sense of responsibility of the employee: trust is good - control is not better, but demotivating.
6 Maintain intensive feedback culture, open communication based on partnership: Digital “management by walking around” - via Skype and visual collaboration tools, in which facial expressions and gestures can convey the respective mood. Open chat forums, wikis, digital boards, in which team members can quickly find out about the status and results 24/7 and bridge time differences, and knowledge databases, in which knowledge such as lessons learned (positive error culture) is available at all times and for everyone is.
7 Create a new meeting culture and strengthen the sense of community: In addition to personal face-to-face, weekly video or teleconferencing, there should be sufficient room for informal communication - without a goal, just for fun (virtual lunch, virtual coffee hour). At the weekly meetings, watch for global time shifts and balance the burden.
Communication in everyday company life: Flurfunk vs. digital
// By Stefan Häseli
“Flurfunk” is an important factor in information logistics in many companies. As you pass, important information is exchanged, passed on or obtained in this unofficial news center.
Communication in everyday life: all-normal-and-easy-so
Everyday life determines our lives, even in business. When dealing with employees, suppliers and customers, the question arises again and again: How do I communicate correctly? Is this what I want to say to my opponent, with this as synonymous as I mean?
Everyday communication takes place wherever informal information is exchanged. To a large extent, dealing with customers also takes place via this everyday communication. But what is behind the term? In contrast to the balanced written language, there is no general definition for everyday language. Everyday life in itself is as diverse and complex as communication.
What is the everyday language?
It is characterized by speech. Formulated is not in well-balanced words, as in prepared lectures or written texts, but spontaneously from the moment out. The immediately used vocabulary of the everyday language is scarcer and the sentence length shorter.
On the other hand, the breadth of the emotions is greater by the assumption of the immediate mood than by the calculated dialogue. It appears to be somewhat more sloppy, more saloppy, but less precise.
Presence as a paradigm
Without presence nobody can score. It is the paraded discipline in every dialogue. To be present means to focus on the moment, to take the complaint partner seriously on the phone, to recognize only vaguely signaled interest.
Anyone who is open to the conversation partner in his / her individual personality has a convincing and convincing effect. Mere adjustment, however, does not work and is quickly perceived as hypocrisy.
The whole body speaks
If our body communicates something other than what is said, the spoken language becomes irrelevant talk without a message or impulse.
Everyday communication has no lead. Since everyone reacts differently in different situations, the dialogue arises from constant impulses - from inside and outside. The other's statement is received as an impulse through the senses and keeps the dialogue alive.
Info center office hall
It is therefore no wonder that industrial radio has such an important role in conveying information: Where is information exchanged in a company? At meetings, brainstorming sessions or conference calls? Certainly! And in the hallway. It is a hub for news and input of all kinds that should not be underestimated.
If colleagues happen to meet in the corridor, there are almost always conversations. Sometimes it is the typical office gossip, another time it is about important topics. The advantage is in any case, who dominates this informal everyday communication.
Communicative background radiation
Informal communication in the office corridor is part of everyday working life. It is by no means limited to the insignificant. "Nothing inspires science like chatting with colleagues in the hallway," stated Nobel Prize winner in physics, Arno Penzias.
Whether it has contributed to its discovery of the background radiation, more precisely the cosmic microwave background radiation, can not be proved. What is certain, however, is that communication is a kind of communicative background radiation and is therefore enormously important for a successful office day.
The short service route
The office floor is not just a traffic zone. Rather, it is the area where employees relax, share ideas, work in teams or even meet with customers. In short: a zone of communication. And everyday.
It is discussed between who and what is going to be done today. At the coffee machine or on the way to lunch break is briefly talked about the current state of the new project.
Information logistics in the past
Hall information, mostly unofficial in character, complements official facts or adds additional knowledge that makes events appear in a different light. The informal flow of information comes from this outstanding position, because no meetings have been convened, no appointments and appointments have to be made.
The interviewees meet unplanned and by chance. Other people present and listening “passers-by” take information and pass it on or actively engage in dialogues. Like radio waves, corridor information also penetrates through open doors to workplaces and to the “receivers” located there.
Successful everyday communication
In statistical terms, special situations have a rather low frequency, which is why they are specific. Everyday life, on the other hand, is characterized by familiar, recurring processes. The everyday communication is also adapted accordingly. Clearly it is important, as a salesman, to prepare well for talks with a customer.
And for an executive it is part of the professionalism to be able to hold challenging employee appraisals. But most professional communication consists of unspectacular topics. Information is given, orders or complaints accepted, contacts established, content agreed. And where can you get an information update faster and more straightforward than via a flood radio?