15
Rick Newman, “How Netflix (and Blockbuster) Killed Blockbuster,” U. S. News & World Report, September 23, 2010, http://money.usnews.com/money/blogs/flowchart/2010/9/23/how-netflix-and-blockbuster-killed-blockbuster.html.
16
Greg Sandoval, “Blockbuster Laughed at Netflix Partnership Offer,” CNET News, December 9, 2010, http://news.cnet.com/8301-31001_3-20025235-261.html.
17
“Netflix Opens New Shipping Center; Lakeland Facility Expands One-Day Delivery to Central Florida,” PR Newswire, January 15, 2004, http://www.highbeam.com/doc/1G1–131553666.html.
18
Company 2009 10-K SEC filings.
19
Jeffrey Bezos, letter to shareholders, April 2010,
20
Jeffrey Pfeffer, Power: Why Some People Have It-And Others Don’t (New York: HarperBusiness, 2010), 49.