The point is, you must work on being the kind of company Gen Y can love if you really want to reach them. You need to establish what is important to them, and reach them in a way that is appropriate and noninvasive.
3. Doing a Common Thing Uncommonly Well
An example of a company that Gen Y loves is Threadless.com. I recommend checking out the site if you are not already familiar with it. Threadless.com sells t-shirts; not exactly a groundbreaking product, but like Henry John Heinz, the founder of the famous Heinz Ketchup, so eloquently stated, “to do a common thing uncommonly well brings success.”
How does Threadless.com peddle garments to make them so appealing to Gen Y? Well, the primary difference between Threadless.com and other traditional apparel companies is Threadless.com’s customers are also their designers and marketers. Essentially, how it works is graphic designers from all around the world submit their best designs to the site for other users to vote on. The shirts that receive the highest rating get a cash reward and the designs become available for purchase through the website. The designers create the very best designs they can so they can proudly display their work to the Threadless.com community. The shirts are even linked to the designers’ profiles giving added incentive to become one of the top designers.
To get a higher vote count what would you imagine is the first thing any designer might do after submitting a design? They go on to every social networking site they can and try to direct as many people as they possibly can to Threadless.com to vote for their shirt, so they can get a higher rating and possibly win the cash reward. Does Gen Y mind taking up the majority of the duties of designing a new product and then promoting the product for free on Threadless.com? Quite the opposite; they love doing so. They feel they are actually part of the site, and they see themselves as members of an online community; not as its exploited free workers.
User-generated content sites have enjoyed so much success among the Gen Y demographic; it plays on a fundamental principle that both motivates and infatuates most members of Gen Y.
3.1 Gen Y loves to show off talent
Threadless.com illustrates quite well several important points to remember in trying to market to Gen Y. First, Gen Y prides themselves on their creativity, often in the face of having no discernible talent. Seemingly, any members of Gen Y with sufficient upper-body strength to lift a single-lens reflex (SLR) camera fancy themselves as professional photographers.
The statistic increases exponentially if they are overseas at the time. I find myself constantly dodging tourists who feel quite content holding up crowded sidewalks to painstakingly get their “perfect shot.” Then they proudly post massive collections of these uninspired pictures on their Facebook or Flixster profiles. Friends then leave comments, and the whole vicious cycle continues.
The actual merit of some of these creations notwithstanding, it is important to note that Gen Y loves expressing itself, and reviewing and commenting on other people’s creations. This is why user-generated content sites have enjoyed so much success among the Gen Y demographic; it plays on a fundamental principle that both motivates and infatuates most members of Gen Y.
3.2 Gen Y loves a sense of community
Furthermore, Threadless.com gives Gen Y something else they constantly crave: a sense of community. The need to belong to something bigger than themselves is probably a by-product of an overall sense of interconnectivity. Gen Y loves to build themselves up within a community, and have a strong desire to belong. They enjoy seeing comments, often from complete strangers. They proudly display a Facebook page that has well over 1,000 friends and yet they might not be able to get four people to come over to their house for a game of Monopoly.
In this way, it is a real quantity over quality complex. Gen Y would rather have their profile seen by ten virtual strangers than two people they have been friends with since grade school. So any site like Threadless.com that gives them the chance to reach out and connect with more and more people, especially people with similar interests, is quickly embraced by Gen Y.
It is important to note that there must be a degree of similar interest. Online communities don’t generally congregate for the sake of congregating; they congregate because they are all members of the North America Congregators’ Advocates Association. If you are unfamiliar with all the great things this very fictitious organization is doing I recommend subscribing to their online newsletter. The point being, a common goal or interest is essential to achieving an online community that Gen Y will both embrace and market for you.
At the end of the day, if you want to achieve the kind of unprecedented success Threadless.com was able to and become an overnight sensation, it is important to remember that modern marketing has to be more of a dialogue then a monologue. It is not enough to simply talk at your customers these days, they expect more, especially Gen Y. Because of modern technology this conversation has become relatively straightforward. Companies have the chance to give their customers a voice and to induce communities based around their products or services learn what their customers actually want. However, much like a staunch paroled stalker, they have just been paroled, and are back to thinking of over-the-top gestures they can do to just make Gen Y love them. Showing up at all hours of the night with gifts that Gen Y neither wants nor will accept. It is important to break the cycle and learn to communicate with Gen Y, and discover how to reach them in a way that they will appreciate.
You must learn to fill Gen Y’s needs and discover what they want. Much like the actual dating world, this can be a tedious process, but it is a necessary process if you want your company to actually be in a solid relationship with Gen Y and not be the creepy stalker calling them over and over again as they’re out dating other companies and ignoring your calls. Albert Einstein said it best when he said insanity is the act of “doing the same thing over and over again and expecting different results.”
4
Selling the Steak Not the Sizzle: Why Sensationalized Marketing Doesn’t Work with Gen Y
An old marketing adage once said, “Sell the sizzle, not the steak.” Which is to say, focus on the intangibles of a product over the product itself. A good example would be car commercials that sell the lifestyle and image of a car instead of focusing on the actual car. A car company will show a vehicle full of supermodels, which is to imply that if you buy this overpriced gas guzzler, supermodels will want to ride with you. I am not sure if this tactic ever really worked on anyone; part of me hopes no one could be that naive and gullible.
To Gen Y these commercials have the opposite effect. Instead of persuading them to buy, the ads feel patronizing and silly especially when the product the car companies are pitching quite obviously does not render the lifestyle they suggest. If the ad showed a guy buying a Ferrari and gallivanting about town with young, attractive golddiggers, I would admit the commercial could have a point. However, when they show a guy buying a Hyundai Accent and now all the hot girls want him, it leaves me thinking, “What kind of idiot does the advertiser take me for?” A new $5,000 car might garnish a few looks from attractive girls in a poorer country where the prospect of a guy owning any car is impressive. However, in North America, having an inexpensive entry-level car is only slightly more impressive then having an unlimited-use bus pass!