“Hello. Can I help you?” she asked.
Charlie stammered for a moment, then pushed aside the unease. “I’m here to see Rachel. Rachel Evans.”
“You have an appointment?”
“I… I… I do. Yes.”
Charlie sensed movement behind him, turned, and saw a woman descending the staircase with quick steps and sharp clicks from her high-heeled shoes.
“Mr. Giles?” she said, hurrying down the stairs.
Charlie followed her approach as she reached the bottom step and moved to the reception desk to greet him.
“Yes,” Charlie said.
“I’m Rachel Evans,” she said, extending a hand. “It’s very nice to meet you. Joe has told me a lot about you.”
The first thing Charlie noticed was her eyes: warm, inviting green ovals that projected sensitivity without judgment. They helped to put him a bit more at ease. His hands, clenched in tight balls in his pockets, unfolded.
He shook her hand. Her grip was firm. Her eyes never looked away from his. She wore her auburn hair long, draped down her slender back. The smoothness of her skin suggested an age far younger than he assumed her to be, and he could not help but take in her willowy figure. For all her delicacy there was something rugged about her, even with her fine features and graceful manner. She exuded a quiet confidence that, he suspected, made her equally comfortable camping in the mountains and dining in the city’s best restaurants.
“It’s nice to meet you, Dr. Evans. I appreciate you taking the time to see me on such short notice.”
“It’s Rachel, and it’s not a problem. Why don’t we go upstairs to my office to talk?”
Charlie signed in with the receptionist, anxious about leaving a permanent record of his visit. He followed Rachel upstairs, through a set of swinging double doors—these with red vinyl padding—and down a long corridor with what appeared to be offices on either side, spaced evenly about every fifteen feet.
“Not exactly what I expected from a mental hospital,” Charlie said, quickening his pace to walk beside Rachel.
“It surprises a lot of people,” Rachel said. “But this is just one of three buildings, and it’s mostly administrative and physician offices. Some research labs. Our other buildings may be a bit more what you’d expect.”
“What is it that I’d expect?” Charlie asked.
Rachel turned to him, letting out a slight knowing smile. Charlie put his hands in his pockets and retreated from her gaze. He ran his left thumb over the tops of his fingertips, feeling the calluses. At that moment he wanted nothing more than to lose himself in guitar, practicing the Jim Hall melodies still fresh in his mind.
“We both know exactly what you’d expect,” she replied, her tone insinuating that she and Joe had devoted several sessions to Charlie. “Anyway, we are a fully functioning mental health institution. State-sanctioned, partially funded. Patients at Walderman come for all different reasons. Some are inpatient, some outpatient, and some are on our secured floors.”
“Secured?”
“Yes, Mr. Giles. Secured. We have facilities to address all our patients’ needs, thanks to the generosity of George Walderman.” As they walked past it, Rachel pointed to a large oil portrait of the late Dr. George Walderman, the only picture in the otherwise antiseptic corridor.
They reached Rachel’s office at the end of the long corridor. There she fumbled with her keys and unlocked her office door. Entering the dark, windowless room ahead of Charlie, Rachel reached to her left and flicked on the light switch, filling the space with a dense, sickly white light from two exposed fluorescent bulbs. She crossed over a deep red oriental rug, which, along with the black bookcases filled with medical and psychological texts, provided the only warmth to an otherwise claustrophobically small office.
Charlie took quick note of how she kept her office and appreciated her sense of order—the noticeable lack of decorations; paperwork filed, not messily left about; a single bamboo plant in a bubbling water fountain on a small wooden pedestal near her rectangular oak desk, nothing like the forest of plants some of his coworkers at SoluCent voluntarily maintained.
“Please take a seat, Mr. Giles,” Rachel said, pointing to a small cloth-covered armchair nestled in a corner diagonally from her desk.
“Charlie, please,” Charlie said as he took a seat.
“Yes, of course, Charlie. So now, you sounded very urgent on the phone. I should be up front in saying this is not an official visit. I’m not going to give you clinical advice.”
“No. No. Of course not,” Charlie said. “I’m just looking for some information and didn’t know where else to go.”
“Have you tried the Internet?”
Charlie laughed, quick and unsettled, more like a cough. In his panic, it hadn’t even occurred to him to research this on his own. Now, seated in front of Rachel, he was glad of the oversight. Reading faces was one of the attributes that made him such a successful negotiator. A few minutes with Rachel, discussing his situation, monitoring her reaction closely, would give him enough information to tell if there was real cause for alarm.
“I’m not sure I trust it entirely. I felt a more professional opinion was in order. In light of what’s been happening.”
Rachel reached for her notebook and opened up to a blank page. Charlie could see a small frown escape her. After uncapping her pen, she sat still for a moment. Charlie found the pause and the profound silence of the office unsettling.
“I’m not sure how I feel about this,” Rachel said. “If you need professional help, you should seek proper medical attention.”
Charlie tried to recover his already shaky poise.
“I’m not sure there is a problem that I need to address,” Charlie began. “The situation…my situation, well, it’s a bit complicated.”
“They’re all complicated in their own way. The mind is the most personal and private thing we have. When we’re questioning it, we are questioning our very selves. That’s almost always complicated, Mr. Giles.”
“Charlie,” he said again. “I’d prefer if we could keep this informal. I promise I won’t take up much of your time.”
Charlie could see Rachel processing her next move. She was calculating. A thinker. He liked that. If they had met under different circumstances, Charlie was certain he would have been interested in getting to know her personally. Perhaps that would still be a possibility, he thought. Assuming she doesn’t think I’m a nut job.
“Listen, Charlie,” Rachel said, her green eyes fixed on him. “Your brother, Joe, is a patient of mine. That automatically disqualifies us from having any professional relationship. You can ask me your questions, but if I feel a line is being crossed, I’m going to stop the conversation short. Is that all right with you?”
Charlie nodded his head. “Yes, of course,” he said. “I understand.”
“Good. Then talk. What is it that you want to know about?”
“Well… I’m not sure where to begin.”
“The beginning is often a good place to start,” Rachel said.
“Of course. The beginning. Well, you know my family history. Both my father and brother have mental illness.”
Rachel leaned forward, interlocking the fingers of her hands. It was a gesture of apprehension. Had she already suspected this conversation would head out-of-bounds?
Charlie shifted slightly in his chair and