HEALTH AND SOCIAL CARE TITLES
AVAILABLE FROM LANTERN PUBLISHING LTD
| ISBN | Title |
| 9781908625144 | A Handbook for Student Nurses |
| 9781908625281 | Caring for People with Learning Disabilities |
| 9781906052041 | Clinical Skills for Student Nurses |
| 9781906052027 | Effective Management in Long-term Care Organisations |
| 9781906052140 | Essential Study Skills for Health and Social Care |
| 9781906052171 | First Health and Social Care |
| 9781906052102 | Fundamentals of Diagnostic Imaging |
| 9781906052133 | Fundamentals of Nursing Care |
| 9781906052119 | Improving Students' Motivation to Study |
| 9781906052188 | Interpersonal Skills for the People Professions |
| 9781908625021 | Leadership in Health and Social Care |
| 9781906052096 | Neonatal Care |
| 9781906052164 | Palliative Care |
| 9781906052201 | Professional Practice in Public Health |
| 9781906052089 | Safe & Clean Care |
| 9781906052157 | The Care and Wellbeing of Older People |
| 9781906052225 | The Care Process |
| 9781906052218 | Understanding and Helping People in Crisis |
| 9781906052010 | Understanding Research and Evidence-Based Practice |
| 9781908625007 | Understanding Wellbeing |
| 9781906052058 | Values for Care Practice |
| 9781908625229 | Wellbeing: Policy and Practice |
ISBN 978 1 908625 32 8
First edition published in 2008 by Reflect Press Ltd (ISBN 9781906052065)
Second edition published in 2015 by Lantern Publishing Limited
Lantern Publishing Limited, The Old Hayloft, Vantage Business Park, Bloxham Rd, Banbury, OX16 9UX, UK
© 2015, Erica Pavord and Elaine Donnelly
The right of Erica Pavord and Elaine Donnelly to be identified as the authors of this work has been asserted by them in accordance with the Copyright, Designs and Patents Act 1988.
British Library Cataloguing in Publication Data
A catalogue record for this book is available from the British Library
The authors and publisher have made every attempt to ensure the content of this book is up to date and accurate. However, healthcare knowledge and information is changing all the time so the reader is advised to double-check any information in this text on drug usage, treatment procedures, the use of equipment, etc. to confirm that it complies with the latest safety recommendations, standards of practice and legislation, as well as local Trust policies and procedures. Students are advised to check with their tutor and/or mentor before carrying out any of the procedures in this textbook.
Typeset by Medlar Publishing Solutions Pvt Ltd, India
Cover design by Andrew Magee Design Ltd
Printed in the UK
Distributed by NBN International, 10 Thornbury Rd, Plymouth, PL6 7PP, UK
CONTENTS
1 Introducing key concepts in communication
2 Understanding ourselves and our impact on others
4 Introducing Transactional Analysis
6 Communication and interpersonal skills in practice
INTRODUCTION
HELLO AND WELCOME TO THE SECOND EDITION OF THIS BOOK
This is the second edition of this book and it has been revised and updated since the first edition was published in 2008. Two chapters have been replaced by new ones, one has changed significantly and the other chapters have been edited to accommodate the changes. We hope that you continue to find it a useful companion to your studies.
The book itself does not profess to be the definitive text – it is far too small to be that – but what it does do is present and explore some of the key issues and theories that surround effective communication. It explores what happens when communication goes wrong and outlines some possible solutions that you can put in place to limit the consequences of poor communication and to develop more successful communication systems. Good communication is the key to effective care and we hope that you enjoy developing and practising the skills presented here.
We envisaged that our readers would all be students new to the areas of study that surround health and social care and that they would be involved in working across a broad range of health and social care facilities and with a broad mix of people. The authors, who have an interest in the teaching of communication and interpersonal skills, have developed an introductory text that explores communication as a ‘skilled behaviour’ for students working with people and is based on real teaching and learning activities that have been tried and tested in the classroom.
WHO IS THIS BOOK FOR?
This book is primarily written to support students undertaking study in any field of health and social care. You may be studying single modules aimed at developing your communication and interpersonal skills or you may be studying a full course for health and social care practitioners such as a Degree course in Nursing and Midwifery, a Foundation Degree in Health and Social Care, a course in Social Work, a course designed for practitioners working in the Hospital and Emergency Care Services, and so on. Regardless of which programme of study you are undertaking, this book is written to provide you with a valuable introduction to the fascinating field of Interpersonal and Communication Skills and it will help you to meet the learning outcomes of your course.
WHAT DOES THE BOOK COVER?
Like many books in any subject it begins by offering definitions, and then explores the meaning of what it is to be a skilled communicator. We explore simple everyday issues such as courtesy and protocols and what can happen when we forget to apply these in practice. It will introduce you to two theories of communication and give you examples of how the theories relate to practice.
Chapter 1 provides an overview of what is to come. Like most academic texts the book begins with an examination of definitions and then introduces you to some of the incredibly complex phenomena