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81. What sources do you use to gather information for a Trust system study?
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82. Are different versions of process maps needed to account for the different types of inputs?
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83. How do you gather Trust system requirements?
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84. What is the scope of the Trust system effort?
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85. How do you think the partners involved in Trust system would have defined success?
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86. How do you build the right business case?
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87. What was the context?
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88. Does the team have regular meetings?
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89. Is there a critical path to deliver Trust system results?
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90. Are task requirements clearly defined?
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91. What is the scope of the Trust system work?
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92. Will a Trust system production readiness review be required?
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93. Has your scope been defined?
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94. How can the value of Trust system be defined?
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95. What is the scope of Trust system?
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96. The political context: who holds power?
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97. What are the rough order estimates on cost savings/opportunities that Trust system brings?
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98. Has a high-level ‘as is’ process map been completed, verified and validated?
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99. Is there a completed SIPOC representation, describing the Suppliers, Inputs, Process, Outputs, and Customers?
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100. How would you define the culture at your organization, how susceptible is it to Trust system changes?
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101. What scope to assess?
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102. Has a project plan, Gantt chart, or similar been developed/completed?
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103. Have all basic functions of Trust system been defined?
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104. What knowledge or experience is required?
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105. Is data collected and displayed to better understand customer(s) critical needs and requirements.
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106. Do you have organizational privacy requirements?
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107. Is there regularly 100% attendance at the team meetings? If not, have appointed substitutes attended to preserve cross-functionality and full representation?
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108. What are the Trust system use cases?
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109. Are the Trust system requirements complete?
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110. What Trust system services do you require?
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111. Are there different segments of customers?
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112. What are the tasks and definitions?
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113. What information do you gather?
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114. Are audit criteria, scope, frequency and methods defined?
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115. What constraints exist that might impact the team?
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116. Has anyone else (internal or external to the group) attempted to solve this problem or a similar one before? If so, what knowledge can be leveraged from these previous efforts?
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117. Is there any additional Trust system definition of success?
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118. How do you gather the stories?
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119. Scope of sensitive information?
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120. How did the Trust system manager receive input to the development of a Trust system improvement plan and the estimated completion dates/times of each activity?
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121. Are required metrics defined, what are they?
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122. What are the compelling stakeholder reasons for embarking on Trust system?
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123. How do you catch Trust system definition inconsistencies?
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124. What would be the goal or target for a Trust system’s improvement team?
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125. What are the record-keeping requirements of Trust system activities?
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126. In what way can you redefine the criteria of choice clients have in your category in your favor?
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127. Do you all define Trust system in the same way?
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128. Is there a completed, verified, and validated high-level ‘as is’ (not ‘should be’ or ‘could be’) stakeholder process map?
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129. When are meeting minutes sent out? Who is on the distribution list?
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130. Do the problem and goal statements meet the SMART criteria (specific, measurable, attainable, relevant, and time-bound)?
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131. What intelligence can you gather?
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132. What defines best in class?
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133. Are resources adequate for the scope?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Trust system Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data.