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124. Do you have a Financial inclusion success story or case study ready to tell and share?
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125. What critical content must be communicated – who, what, when, where, and how?
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126. What are the Roles and Responsibilities for each team member and its leadership? Where is this documented?
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127. How will the Financial inclusion team and the group measure complete success of Financial inclusion?
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128. What gets examined?
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129. Is there a critical path to deliver Financial inclusion results?
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130. Has everyone on the team, including the team leaders, been properly trained?
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131. If substitutes have been appointed, have they been briefed on the Financial inclusion goals and received regular communications as to the progress to date?
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132. Why are you doing Financial inclusion and what is the scope?
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133. Is special Financial inclusion user knowledge required?
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134. Is the team adequately staffed with the desired cross-functionality? If not, what additional resources are available to the team?
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135. What customer feedback methods were used to solicit their input?
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Add up total points for this section: _____ = Total points for this section
Divided by: ______ (number of statements answered) = ______ Average score for this section
Transfer your score to the Financial inclusion Index at the beginning of the Self-Assessment.
CRITERION #3: MEASURE:
INTENT: Gather the correct data. Measure the current performance and evolution of the situation.
In my belief, the answer to this question is clearly defined:
5 Strongly Agree
4 Agree
3 Neutral
2 Disagree
1 Strongly Disagree
1. Is the solution cost-effective?
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2. How do you verify and develop ideas and innovations?
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3. What would be a real cause for concern?
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4. Do you have any cost Financial inclusion limitation requirements?
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5. How do you verify your resources?
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6. Have design-to-cost goals been established?
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7. Are Financial inclusion vulnerabilities categorized and prioritized?
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8. How will success or failure be measured?
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9. How does cost-to-serve analysis help?
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10. What are the types and number of measures to use?
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11. What causes mismanagement?
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12. Are actual costs in line with budgeted costs?
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13. What are allowable costs?
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14. How to advance financial inclusion without focusing on connectivity, social media, identity profiling?
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15. How are you verifying it?
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16. How do you prevent mis-estimating cost?
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17. Are there competing Financial inclusion priorities?
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18. Among the Financial inclusion product and service cost to be estimated, which is considered hardest to estimate?
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19. What are the costs?
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20. How can you manage cost down?
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21. What are your key Financial inclusion organizational performance measures, including key short and longer-term financial measures?
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22. Have you made assumptions about the shape of the future, particularly its impact on your customers and competitors?
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23. Have you included everything in your Financial inclusion cost models?
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24. What are you verifying?
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25. What are predictive Financial inclusion analytics?
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26. What are the Financial inclusion key cost drivers?
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27. When should you bother with diagrams?
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28. What is your decision requirements diagram?
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29. How are costs allocated?
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30. What are the strategic priorities for this year?
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31. How can technology best be harnessed to pursue the goals of financial inclusion and to deliver desirable products and services at reasonable cost to the consumer?
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32. What is the cost of rework?
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33. How will measures be used to manage and adapt?
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34. Why a Financial inclusion focus?
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35. Are you aware of what could cause a problem?
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36. What users will be impacted?
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37. How do your measurements capture actionable Financial inclusion information for use in exceeding your customers expectations and securing your customers engagement?
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38. What is your Financial inclusion quality cost segregation study?
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39. What tests verify requirements?